Membership Services Assistant (Entry-Level)

PMMI Media Group; Herndon (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

PMMI, The Association for Packaging and Processing Technologies, seeks a Membership Assistant to support the Membership Department in recruitment, engagement, retention, renewals, and day-to-day administration. You will be a key contact for PMMI members and prospective members, helping maintain records and providing frontline support.

Responsibilities include outreach to promote PMMI programs, assisting with member data updates, renewals, welcome packets, and cross-department coordination in a

Qualifications

• Bachelor's degree preferred.
• 0–3 years of professional experience in customer service, administration, or related field.
• High level of attention to detail, accuracy, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to communicate professionally with individuals at all levels of an organization.
• Strong sense of urgency and ability to meet deadlines.
• Highly organized with the ability to manage multiple projects and priorities simultaneously.
• Dedicated work ethic and ability to work effectively as part of a team.
• Strong customer service and interpersonal skills.
• Must possess excellent computer skills, including proficiency with Microsoft Office (Word, Excel, and Outlook).
• Comfortable learning and working with membership databases and other software systems.

Responsibilities

• Assist with member recruitment, engagement, retention, renewals, and daily membership administration.
• Serve as a key contact for PMMI members and prospective members and maintain accurate membership records.
• Provide administrative support to the Membership Department staff.
• Respond to inquiries via email and phone and direct to appropriate departments.
• Help with special membership projects, including the Member Census and related updates.
• Support coordination of Booth Drop activities and other department needs as requested.
• Travel occasionally as needed.

Skills

Attention to detail

Communication skills

Customer service

Time management

Microsoft Office

Education

Bachelor's degree

Tools

Membership databases

Excel

Outlook

Job description

About PMMI

PMMI, The Association for Packaging and Processing Technologies, is the leading global resource for packaging and processing and voted one of the \"Best Manufacturing Associations to Work For\" on multiple occasions. PMMI connects the makers of goods with the packaging and processing suppliers they rely on. Together, we help provide people around the world with innovative, safe, convenient, and cost-effective products that touch lives every day. PMMI represents more than 1,100 manufacturers and suppliers of equipment, components, and materials as well as providers of related equipment and services to the packaging and processing industry. We advance a variety of industries by connecting consumer goods companies with manufacturing solutions through our world-class PACK EXPO portfolio of trade shows, leading trade media and a wide range of business resources. Learn more here: PACK EXPO Trade Shows: Uniting the World of Packaging and Processing (pmmi.org)

Benefits and Culture

PMMI has industry leading benefits and a strong employee-focused culture that effectively aligns our talent with the PMMI mission through generous employer-paid insurance options and employee perks like flexible work time, unlimited PTO, frequent celebrations, Washington Capitals and Nationals season ticket raffles, weekly telecommuting days, a generous performance-based bonus program, a very lucrative Retirement Plan that includes an incredible Profit Share, and more!

Take home your full earnings potential – no need for costly benefit deductions at PMMI!

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to access and analyze data more easily.

Summary of the Position

The Membership Assistant supports the Membership Department in the areas of member recruitment, engagement, retention, annual membership renewals, and day-to-day membership administration. This position serves as a key point of contact for PMMI members and prospective members while helping maintain accurate membership records and providing administrative support to the Membership Department Staff.

Member Engagement & Recruitment

• Conduct member outreach to promote PMMI programs, services, activities, and events.


• Reach out to prospective member companies regarding PMMI membership and assist with membership recruitment efforts.


• Assist with member engagement and retention initiatives.


• Respond to questions from prospective and current members and direct inquiries to the appropriate department when necessary.

Membership Administration & Database Management

• Assist with the daily maintenance, accuracy, and integrity of the membership database.


• Process company name changes, contact information updates, and member representative replacements.


• Assist members with PMMI.org member login and account information.


• Assist with special membership projects, including the Member Census and related updates.


• Compare and maintain weekly membership numbers and track changes in membership.


• Help identify and resolve discrepancies or issues within membership records.

Membership Renewals & Member Communications

• Assist with annual membership dues renewals.


• Conduct renewal follow-up through email and phone calls.


• Maintain accurate records of renewal outreach and member responses.


• Assist with the preparation and distribution of new member welcome packets.


• Support communications to new and existing members throughout the membership lifecycle.

General Department Support

• Monitor the [e-mail] email account and respond to or forward inquiries to the appropriate departments.


• Answer incoming Membership Department phone calls and emails and provide professional assistance to members.


• Support the coordination and execution of Booth Drop activities, including preparation, organization, distribution, tracking, and related follow-up as needed.


• Assist Industry Services with projects and other departmental needs as requested.


• Provide general administrative support to the Membership Department.


• Perform other duties as assigned.

Qualifications and Education Requirements

• Bachelor's degree preferred.


• 0–3 years of professional experience; experience in customer service, membership associations, administration, communications, or a related field is a plus.


• High level of attention to detail, accuracy, and problem-solving skills.


• Excellent written and verbal communication skills.


• Ability to communicate professionally and effectively with individuals at all levels of an organization.


• Strong sense of urgency and ability to meet deadlines.


• Highly organized with the ability to manage multiple projects and priorities simultaneously.


• Dedicated work ethic and ability to work effectively as part of a team.


• Strong customer service and interpersonal skills.


• Must possess excellent computer skills, including proficiency with Microsoft Office (Word, Excel, and Outlook).


• Comfortable learning and working with membership databases and other software systems.


• Ability to work independently while also collaborating effectively with the Membership Department and other PMMI departments.


• Able to thrive in a fast-paced environment and adapt to changing priorities.


• Must be able to travel occasionally.