Membership Services Assistant (Entry-Level)

PMMI: The Association for Packaging and Processing Technologies; Herndon (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible work time

Unlimited PTO

Employer-paid insurance

Season ticket raffles (Washington Caps

Nationals season ticket raffles

Job summary

PMMI, The Association for Packaging and Processing Technologies, is seeking a Membership Assistant to support the Membership Department in recruiting, engaging, retaining, and renewing members. You will help maintain accurate membership records and assist with daily administrative tasks.

You will be the primary contact for PMMI members and prospective members, answering inquiries, coordinating communications, and supporting events.

Qualifications

• Requires a bachelor's degree (preferred) and 0–3 years of professional experience in customer service, administration, or related field.
• Strong written and verbal communication skills are essential.
• High level of attention to detail, accuracy, and problem-solving abilities.
• Highly organized with ability to manage multiple projects and meet deadlines.

Responsibilities

• Support Membership Department in recruitment, engagement, retention, renewals, and daily administration.
• Serve as a point of contact for PMMI members and prospective members; maintain records and assist with account information.
• Respond to inquiries via [e-mail] and phone; assist with events and booth drop activities.
• Assist with renewals, new member packets, and communications throughout the membership lifecycle.

Skills

Attention to detail

Communication skills

Organizational skills

Customer service

Team player

Education

Bachelor's degree preferred

Tools

Microsoft Office

Membership databases

Job description

PMMI, The Association for Packaging and Processing Technologies, is the leading global resource for packaging and processing and voted one of the "Best Manufacturing Associations to Work For" on multiple occasions. PMMI connects the makers of goods with the packaging and processing suppliers they rely on. Together, we help provide people around the world with innovative, safe, convenient, and cost-effective products that touch lives every day. PMMI represents more than 1,100 manufacturers and suppliers of equipment, components, and materials as well as providers of related equipment and services to the packaging and processing industry. We advance a variety of industries by connecting consumer goods companies with manufacturing solutions through our world-class PACK EXPO portfolio of trade shows, leading trade media and a wide range of business resources. Learn more here: PACK EXPO Trade Shows: Uniting the World of Packaging and Processing (pmmi.org)

PMMI has industry leading benefits and a strong employee-focused culture that effectively aligns our talent with the PMMI mission through generous employer-paid insurance options and employee perks like flexible work time, unlimited PTO, frequent celebrations, Washington Capitals and Nationals season ticket raffles, weekly telecommuting days, a generous performance-based bonus program, a very lucrative Retirement Plan that includes an incredible Profit Share, and more! Take home your full earnings potential – no need for costly benefit deductions at PMMI! Come join us and see for yourself. Your family will thank you.

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Summary of the Position:

The Membership Assistant supports the Membership Department in the areas of member recruitment, engagement, retention, annual membership renewals, and day-to-day membership administration. This position serves as a key point of contact for PMMI members and prospective members while helping maintain accurate membership records and providing administrative support to the Membership Department Staff.

Duties and Responsibilities:

Member Engagement & Recruitment

• Conduct member outreach to promote PMMI programs, services, activities, and events.
• Reach out to prospective member companies regarding PMMI membership and assist with membership recruitment efforts.
• Assist with member engagement and retention initiatives.
• Respond to questions from prospective and current members and direct inquiries to the appropriate department when necessary.

Membership Administration & Database Management

• Assist with the daily maintenance, accuracy, and integrity of the membership database.
• Process company name changes, contact information updates, and member representative replacements.
• Assist members with PMMI.org member login and account information.
• Assist with special membership projects, including the Member Census and related updates.
• Compare and maintain weekly membership numbers and track changes in membership.
• Help identify and resolve discrepancies or issues within membership records.

Membership Renewals & Member Communications

• Assist with annual membership dues renewals.
• Conduct renewal follow-up through email and phone calls.
• Maintain accurate records of renewal outreach and member responses.
• Assist with the preparation and distribution of new member welcome packets.
• Support communications to new and existing members throughout the membership lifecycle.

General Department Support

• Monitor the [e-mail] email account and respond to or forward inquiries to the appropriate departments.
• Answer incoming Membership Department phone calls and emails and provide professional assistance to members.
• Support the coordination and execution of Booth Drop activities, including preparation, organization, distribution, tracking, and related follow-up as needed.
• Assist Industry Services with projects and other departmental needs as requested.
• Provide general administrative support to the Membership Department.
• Perform other duties as assigned.

Qualifications and Education Requirements:

• Bachelor's degree preferred.
• 0–3 years of professional experience; experience in customer service, membership associations, administration, communications, or a related field is a plus.
• High level of attention to detail, accuracy, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to communicate professionally and effectively with individuals at all levels of an organization.
• Strong sense of urgency and ability to meet deadlines.
• Highly organized with the ability to manage multiple projects and priorities simultaneously.
• Dedicated work ethic and ability to work effectively as part of a team.
• Strong customer service and interpersonal skills.
• Must possess excellent computer skills, including proficiency with Microsoft Office (Word, Excel, and Outlook).
• Comfortable learning and working with membership databases and other software systems.
• Ability to work independently while also collaborating effectively with the Membership Department and other PMMI departments.
• Able to thrive in a fast-paced environment and adapt to changing priorities.