Membership Operations & Engagement Lead

LeadingAge Minnesota; Minneapolis (MN); On-site; USD 55,000 - 65,000; Full time

Job summary

LeadingAge Minnesota is seeking a Membership Operations & Engagement Manager to oversee data integrity and day-to-day membership processes. You will manage member records, process applications, and coordinate invoicing and renewals while leveraging data insights to improve engagement and retention.

The role emphasizes building strong member relationships, producing reports, and supporting organizational programs with accurate data and responsive service.

Qualifications

• Manage membership data in the AMS/CRM system and ensure data integrity.
• Create and update member accounts, organizations, contacts, and membership records; process new member applications; manage invoicing and payments.

Responsibilities

• Serve as primary steward of membership data with AMS/CRM systems.
• Develop recurring membership reports, dashboards, and visualizations to monitor trends and engagement.
• Oversee dues administration, including data preparation, payment tracking, and follow-up on outstanding balances.
• Build and maintain relationships with member organizations and provide high-quality member service.
• Onboard new members and provide ongoing support to ensure access to benefits and resources.

Skills

Data analysis

Member relations

Attention to detail

Tools

AMS/CRM

Power Query

Job description

LeadingAge Minnesota is seeking a Membership Operations & Engagement Manager to oversee data integrity and day-to-day membership processes. You will manage member records, process applications, and coordinate invoicing and renewals while leveraging data insights to improve engagement and retention.

The role emphasizes building strong member relationships, producing reports, and supporting organizational programs with accurate data and responsive service.