Membership Director

DTM Executive Search, Inc.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

DTM Executive Search, Inc. is seeking a driven Membership Sales Director for upscale hospitality environments. You will design and execute a comprehensive membership growth strategy to boost dues revenue while maintaining premier service standards for members and guests.

You will lead marketing collaborations, manage the CRM and sales pipeline, and produce weekly analytics for executive leadership and the General Manager. Evening/weekend availability and strong relationship skills are essential.

Qualifications

• Bachelor’s degree required.
• 1–2 years of relevant sales experience or professional training.
• Hospitality sales experience preferred (golf/club or upscale venues).

Responsibilities

• Formulate and execute a membership growth strategy to expand membership and dues revenue.
• Collaborate on marketing campaigns to generate high-quality leads.
• Maintain a CRM database and track sales pipeline activity.
• Generate weekly analytics reports for leadership and GM; manage member files and dues schedules.
• Cultivate relationships to drive event attendance, retention, and member satisfaction.
• Provide sales goals updates and retention metrics to staff and leadership.
• Build alliances with local business leaders and Chambers of Commerce.
• Conduct member tours and onboarding, with flexible hours including evenings/weekends.
• Ensure compliance and proper document filing for memberships.

Skills

Sales leadership

CRM proficiency

Relationship building

Market analytics

Education

Bachelor's degree

Tools

CRM database (Salesforce)

Job description

Immediate need for a driven Membership Sales Director. The ideal candidate excels in upscale hospitality environments and demonstrates a strong track record in membership recruitment and engagement. The Membership Sales Director is charged with driving top-line membership dues revenue through strategic recruitment, recruitment marketing, and focused retention strategies. This leader creates and executes an annual sales strategy aimed at boosting facility profitability while maintaining premier service standards for members and guests. The role oversees the entire sales cycle—from promotional marketing and prospect outreach to final membership approval, accounting compliance, file recordkeeping, and new member onboarding.

What you will be doing:

• Formulate and execute a comprehensive membership growth strategy to expand overall membership count and elevate dues revenue.
• Collaborate on marketing initiatives and advertising campaigns aimed at generating high-quality leads.
• Build and maintain an accurate CRM database to track prospects, communication logs, and sales pipeline activity.
• Generate weekly sales, roster, and market analytics reports for corporate executive leadership and the General Manager; manage essential member files, including agreements, promissory notes, dues schedules, and pace tracking.
• Cultivate strong relationships with current members to drive event attendance, boost retention, and enhance member satisfaction.
• Inform club staff and leadership on sales goals, active initiatives, and member retention metrics.
• Build strategic local alliances with regional business leaders, corporate executives, tourism boards, and local Chambers of Commerce.
• Conduct prospective member tours, deliver sales presentations, facilitate smooth onboarding orientations, and work flexible hours (including evenings and weekends as needed).
• Enforce departmental policies and quality assurance standards, reporting directly to the General Manager.

What is we’re looking for:

• Driven, high-performing sales professional with a track record of exceeding membership growth targets.
• Bachelor’s degree from an accredited four-year institution
• 1–2 years of relevant sales experience or professional training
• Sales experience from the hospitality field (preferably out of Golf Club, Country Club, upscale hospitality)
• Equivalent combination of education and background.