Membership Director

Heritage Golf Group; Charlotte (NC); On-site; USD 75,000 - 110,000; Full time

Job summary

Heritage Golf Group is seeking a Membership Director for The Palisades Country Club in Charlotte, NC. In this role, you will drive membership growth through relationship-building and sales initiatives. The ideal candidate will have 3+ years of experience in hospitality or sales, strong communication skills, and a passion for club culture.

The position offers a competitive compensation package of $75,000 - $110,000, inclusive of base salary and commission. The role includes responsibilities such as managing sales goals, providing exceptional member engagement, and representing the club at community events.

Qualifications

• 3+ years of experience in sales, membership, hospitality, or business development.
• Proven track record of achieving sales goals.
• Experience in private club, golf, or luxury service sales preferred.

Responsibilities

• Drive membership growth and retention through relationship development.
• Conduct club tours and present membership benefits.
• Manage the sales cycle from inquiry to enrollment.

Skills

Sales experience

Relationship building

Strong communication skills

Proficiency in Microsoft Office

Tools

CRM systems

Job description

The Palisades Country Club | Charlotte, NC

Compensation: $75,000 - $110,000 Total Compensation (Base Salary + Commission)

About The Palisades Country Club

The Palisades Country Club is a premier private club located within the award-winning Palisades community in Charlotte, North Carolina. The club offers an exceptional lifestyle experience featuring championship golf, tennis, fitness, swimming, dining, social programming, and family‑focused amenities. Members enjoy a welcoming club culture, outstanding service, and a vibrant calendar of events designed to foster lasting connections and community.

As part of Heritage Golf Group, The Palisades Country Club is committed to delivering exceptional experiences for members while creating opportunities for growth and development for our team members.

Position Summary

The Membership Director is responsible for driving membership growth and retention by developing relationships with prospective members, guiding them through the membership sales process, and creating a welcoming experience that supports long‑term engagement.

This highly visible role serves as an ambassador for the club and works closely with club leadership to promote the club's amenities, programming, and lifestyle offerings. The ideal candidate is energetic, relationship‑driven, goal‑oriented, and passionate about hospitality and private club experiences.

• Generate new membership leads through networking, referrals, prospecting, community involvement, and club events
• Conduct club tours and effectively present the value and benefits of membership
• Manage the full sales cycle from initial inquiry through membership enrollment
• Maintain accurate prospect records and sales activity within CRM systems
• Consistently achieve individual membership sales goals and revenue objectives
• Develop and execute membership marketing and outreach initiatives in partnership with club leadership and corporate marketing

Member Engagement & Retention

• Serve as a welcoming point of contact for prospective and new members
• Support new member onboarding and orientation efforts
• Foster strong relationships with members to encourage engagement and referrals
• Assist with member events, networking opportunities, and club programming
• Work collaboratively with department leaders to ensure an exceptional member experience

Club & Community Representation

• Represent the club at community events, networking functions, and local business organizations
• Build relationships with real estate professionals, local businesses, and community partners
• Promote the club's golf, dining, fitness, racquet sports, aquatics, and social offerings to prospective members
• Serve as a brand ambassador for both The Palisades Country Club and Heritage Golf Group

Administrative Responsibilities

• Prepare membership reports, forecasts, and sales updates for club leadership
• Maintain membership agreements and related documentation
• Track sales performance, lead conversion activity, and retention metrics
• Assist with membership communications and promotional initiatives

  Qualifications

  • 3+ years of sales, membership, hospitality, business development, or related experience
  • Private club, golf, hospitality, luxury service, or lifestyle sales experience preferred
  • Proven track record of achieving sales goals and building client relationships
  • Strong interpersonal, communication, and presentation skills
  • Self‑motivated with the ability to work independently and manage multiple priorities
  • Proficiency with Microsoft Office and CRM systems
  • Ability to work evenings, weekends, and club events as needed