Membership & Marketing Coordinator

Masis Professional Group; Town of Springfield (WI); On-site; USD 48,000 - 52,000; Full time

Job summary

A leading membership organization located in the Town of Springfield is seeking an experienced professional to oversee membership services and enhance member engagement. The role involves serving as the primary contact for members, managing databases, and crafting communications. Candidates should have at least 3 years of experience, strong organizational skills, and proficiency in Microsoft Office. This position offers a competitive salary, a collaborative work environment, and the opportunity to support various events.

Qualifications

• 3+ years of experience in membership services, marketing, or related areas.
• Excellent written and verbal communication abilities.
• Strong relationship-building skills with stakeholders.
• Highly organized and detail-oriented.

Responsibilities

• Serve as the primary point of contact for members and volunteers.
• Manage and update membership databases.
• Craft compelling communications to boost member interaction.
• Assist with membership growth initiatives and analyze trends.
• Coordinate logistics for conferences and events.

Skills

Customer service

Communication

Relationship-building

Organization

Event logistics

Education

Bachelor’s degree in communications, marketing, business administration, or related field

Tools

Microsoft Office Suite

CRM or AMS platforms

Job description

Base pay range: $48,000 – $52,000 per year.

What You’ll Do:

• Serve as the primary point of contact for members and volunteers, delivering exceptional customer service.
• Manage and update membership databases, ensuring accurate tracking of renewals and engagement.
• Craft compelling communications including emails, newsletters, and social media content to boost member interaction.
• Assist with membership growth initiatives, analyze trends, and develop targeted recruitment and retention strategies.
• Support committee activities and Board meetings by preparing materials, scheduling, and documenting proceedings.
• Coordinate logistics for conferences, meetings, and events, including vendor engagement and attendee management.
• Collaborate across teams to streamline processes, enhance member experience, and contribute to strategic projects.

Required Skills:

• 3+ years of experience in membership services, marketing, communications, association management, or related areas.
• Excellent written and verbal communication abilities.
• Strong relationship-building skills with volunteer leaders, Board members, and stakeholders.
• Highly organized, detail-oriented, and adept at managing multiple priorities.
• Proficiency in Microsoft Office Suite and experience with CRM or AMS platforms (preferred).
• Ability to think strategically about engagement and growth opportunities.
• Comfortable handling event logistics and meeting coordination.
• Self-starter with a collaborative spirit, adaptable to a dynamic environment.
• Willingness to travel and work on-site during conferences and events.

Nice to Have Skills:

• Experience with website management and content updates.
• Background in planning or volunteer engagement.
• Familiarity with social media marketing strategies.
• Prior experience in nonprofit or association settings.

Preferred Education and Experience:

• Bachelor’s degree in communications, marketing, business administration, or related field.
• 3+ years in client-facing or membership engagement roles, ideally in associations or nonprofits.

Other Requirements:

• Ability to work in a fast-paced, ever-changing environment.
• Strong problem-solving capabilities and entrepreneurial spirit.
• Willingness to roll up your sleeves and immerse yourself in all aspects of membership and event management.

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Masis Staffing is committed to providing a workplace free of discrimination, harassment, and retaliation. We are an equal opportunity employer. Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation or transgender status), national origin, aids (40 or older), veteran status, disability and genetic information (including family medical history).