Membership Administrative Assistant

Civica Associations Conferences & Exhibitions; Centennial (CO); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Company culture centered on freedom and responsibility

Health, vision, and dental insurance

401(k) retirement plan

Paid dues for professional memberships

Support for educational programs

Job summary

Civica Associations Conferences & Exhibitions in Centennial, CO is seeking a Membership Administrative Assistant to join their fast-paced team. Tasks include managing member communications, administrative operations, and website updates. The ideal candidate has strong attention to detail, excellent communication skills, and proficiency in Microsoft Office. Benefits include health insurance, company ownership eligibility, and support for professional development. This position requires on-site presence and involves multiple responsibilities supporting nonprofit associations.

Qualifications

• Excellent attention to detail and ability to manage multiple priorities.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Comfortable learning new platforms and systems quickly.
• Experience with membership databases or website CMS platforms is a plus.
• Prior experience in customer service preferred.
• Must work on-site at our Centennial, CO office.
• Ability to work both independently and collaboratively.

Responsibilities

• Handle incoming and outgoing mail, shipping, and receiving.
• Fulfill member orders promptly and accurately.
• Maintain and reorder supplies and materials.
• Provide logistical support for off-site events.
• Serve as secondary support for member inquiries.
• Perform routine updates to client websites.

Skills

Attention to detail

Written communication

Verbal communication

Microsoft Office proficiency

Customer service experience

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

Job Title: Membership Administrative Assistant
Location: Centennial, CO (On-site required)
Compensation: $20/hour + Benefits

About the Role

Civica Management is seeking a Membership Administrative Assistant to join our collaborative and fast‑paced team. This position plays a key role in supporting our membership and executive teams, contributing to the success of multiple nonprofit associations. Based in our Centennial, CO office, this is an in‑person role essential to delivering exceptional service and seamless operations for our clients.

The ideal candidate is detail‑oriented, tech‑savvy, and committed to providing outstanding customer service. You will serve as a dependable point of contact for members, vendors, and internal team members—ensuring efficient communication and smooth daily operations.

Key Responsibilities

Administrative & Team Support

• Handle incoming and outgoing mail, shipping, and receiving
• Fulfill member orders promptly and accurately
• Maintain and reorder office and event supplies, materials, and equipment
• Track and manage event‑related items including swag, awards, name badges, and other materials
• Reserve and prepare conference rooms; coordinate catering and printed materials for meetings
• Assist with scheduling and calendar coordination for staff and client meetings
• Provide logistical support for off‑site events, including printing, assembling, and packing materials
• Manage technology and equipment check‑out for conferences and client events
• Maintain and organize client storage spaces and inventories
• Deliver administrative support across a portfolio of associations to ensure day‑to‑day operations run smoothly

Customer Service

• Serve as secondary support for member inquiries (via phone, email, or ticket system), ensuring timely and courteous responses
• Escalate complex or time‑sensitive requests to appropriate team members

Website & Database Management

• Perform routine updates to client websites, ensuring content accuracy and timeliness
• Assist with building and testing online forms, surveys, and email communications
• Maintain up-to-date member data by managing bounced emails and correcting outdated records
• Assist with ongoing database maintenance and data integrity efforts

Other Duties as Assigned

• Support executive and membership teams with additional administrative projects as needed

Note: This role includes a wide variety of duties; other related tasks may be assigned as needed.

Qualifications

• Excellent attention to detail and ability to manage multiple priorities
• Strong written and verbal communication skills
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Comfortable learning new platforms and systems quickly
• Experience with membership databases or website CMS platforms is a plus
• Prior experience in customer service, especially in nonprofit or membership‑based environments, is preferred
• Must be able to work on‑site at our Centennial, CO office
• Ability to work both independently and as part of a collaborative team in a dynamic environment

Benefits

• Company culture centered on freedom and responsibility
• Competitive compensation
• Eligibility for company ownership after one year of employment
• Health, vision, and dental insurance
• Company‑funded Health Savings Account (HSA)
• Partial reimbursement for personal cell phone use
• 401(k) retirement plan
• Paid dues for up to two professional association memberships annually
• Support for attending educational programs (with manager approval)

About Civica

Civica Management is a medium‑size, innovative association management company supporting clients across health care, education, public safety, and more. Our energetic and expanding team is passionate about delivering top‑tier service to the nonprofit organizations we serve.

Education

High school diploma or equivalent preferred