Nonprofit Customer Service Associate

KamisPro; Alexandria (VA); Hybrid; USD 38,572 - 41,328; Part time

Benefits offered by this job

Free parking

Metro accessibility

Job summary

A large nonprofit organization is seeking a contractor for customer service support in Alexandria, VA. The candidate will assist members via phone, email, and chat during peak periods. Required qualifications include a high school diploma and customer service experience. Strong communication skills and the ability to manage multiple tasks in a fast-paced environment are essential. This role offers a salary range of $28.00/hr to $30.00/hr, along with free parking and metro access. Training is onsite initially, with potential for a hybrid schedule afterward.

Qualifications

• Customer service experience in a contact center or high-volume support environment.
• Strong verbal and written skills to interact with diverse customers.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide customer service support across phone, email, chat, and WhatsApp.
• Respond to inquiries about meeting registration and membership status.
• Document customer interactions accurately in CRM.

Skills

Verbal communication skills

Written communication skills

Multi-tasking

Customer service experience

Education

High school diploma or equivalent

Tools

CRM systems

Computer applications

Job description

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This range is provided by KamisPro. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$28.00/hr - $30.00/hr

Direct message the job poster from KamisPro

Our client is a large nonprofit membership organization and is looking for a contractor onsite in Alexandria, VA to provide support to their Member Services team. Position offers free parking and is metro accessible on the yellow line. Approximate End date: 6/26/2026

Hours Per Week and Schedule: 37.5 hours per week; Monday – Friday 8:30 am to 5:00 pm

This is an onsite role in the beginning during training. There may be an opportunity for a hybrid schedule after training is successfully completed.

Responsibilities

• Provide front-line customer service support across multiple channels, including phone, email, chat, and WhatsApp, during peak Annual Meeting periods
• Respond to high-volume, routine inquiries related to Annual Meeting registration, membership status, payments, and general account questions
• Accurately document customer interactions and resolutions in the customer relationship management (CRM) system Follow established procedures and scripts to ensure consistent, compliant, and accurate information is provided to members and meeting attendees
• Escalate complex or non-standard issues to permanent staff or management as appropriate Support time-sensitive requests to ensure service level expectations are maintained during periods of increased demand
• Collaborate with the Customer Service team to assist with backlog reduction and workload balancing during AM peak period.

Required Qualifications

• High school diploma or equivalent required
• Previous customer service experience, preferably in a contact center, membership-based organization, or high-volume support environment
• Strong verbal and written communication skills with the ability to interact professionally and empathetically with a diverse customer base
• Ability to manage multiple tasks, prioritize effectively, and remain detail-oriented in a fast-paced, high-volume environment
• Proficiency with basic computer applications and the ability to learn new systems and tools quickly
• Demonstrated reliability, adaptability, and willingness to follow established processes and procedures
• Ability to work scheduled hours consistently during peak Annual Meeting periods

Desirable Qualifications

• Experience in a membership association, nonprofit, or call center environment
• Exposure to CRM, ticketing, or order management systems
• Experience processing payments or order transactions

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Customer Service and Administrative

Industries

• Hospitals and Health Care
• Non-profit Organizations