Membership Concierge Leader: Member Experience & Growth

Life Time, Inc.; Alpharetta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Life Time, Inc. in Alpharetta, GA is seeking a Membership Concierge Leader to guide a front-line team delivering a best-in-class guest experience.

You will connect members to programs and services, drive retention, and partner with all club departments to ensure seamless operations. This role serves as the right hand to the Club General Manager, fosters growth mindset, and prepares for advancement to a General Manager.

Qualifications

• Strong written and verbal communication and customer service skills.
• 3+ years in management, customer service, and sales with budget achievement.
• CPR/AED certification required within 30 days of hire.

Responsibilities

• Regularly participates in Life Time’s classes, activities, events and programming.
• Embodies the Life Time brand commitment to a healthy lifestyle professionally and personally.
• Leads in zone by exemplifying service excellence and being a member connectivity specialist.
• Encourages team members to exceed their own expectations and aim for higher performance.
• Onboard and certify team members - Cast to perfection and certify to exhaustion.
• Provides guidance, help, coaching, and feedback to enhance member engagement.
• Meticulously manages schedules and zone rotations to ensure optimal performance and efficiency.
• Functional pro in executing business protocols including new member acquisition, existing member retention and new member connectivity.

Skills

Leadership

Customer service

Sales

Budget goals

Communication

Team building

Business planning

Process management

Service recovery

Education

High School Diploma or Equivalent

Bachelor’s or Associate’s degree

Tools

Microsoft Dynamics CRM

Microsoft Office Suite

Job description

Life Time, Inc. in Alpharetta, GA is seeking a Membership Concierge Leader to guide a front-line team delivering a best-in-class guest experience.

You will connect members to programs and services, drive retention, and partner with all club departments to ensure seamless operations. This role serves as the right hand to the Club General Manager, fosters growth mindset, and prepares for advancement to a General Manager.