Membership Concierge Lead — Growth, Events & Onboarding

Life Time Inc.; Beaverton (OR); On-site; USD 42,000 - 65,000; Full time

Job summary

Life Time Inc. is hiring a Lead Membership Concierge for Life Time Work in Beaverton, Oregon.

The role focuses on delivering premier customer service, promoting Life Time Work to prospective members, guiding buying experiences, and driving acquisition and retention goals. The position serves as a leader on the Concierge Team, hosting events, building community, and overseeing day-to-day operations, onboarding new members, service desk management, and space upkeep.

Qualifications

• High School Diploma or GED
• 3 to 5 years of sales and customer service experience
• Demonstrated proficiency with Microsoft Office Suite
• Excellent communication, and time management skills

Responsibilities

• Builds and develops relationships with new and existing members by providing premiere customer service and showing care for all members, team members and space presentation
• Serves members at member service desks, setting an energetic, helpful and friendly tone
• Performs daily walkthroughs to ensure that all areas are "like new", clean and organized
• Hosts member events on a regular basis focused on living a healthy way of life in work, and to cultivate community and connection between members
• Demonstrates personal sales success by achieving and exceeding daily, weekly, and monthly acquisition and retention goals through persistent and enthusiastic outreach
• Tracks business financials for the Life Time Work location including P&L
• Facilitates cross-training with Club Member Concierge team.
• Builds awareness and support for retention through effective communication and reporting of all social and business activities
• Collects and responds to feedback and concerns gathered from team members and members
• Delivers new member onboarding

Skills

Sales experience

Customer service

Microsoft Office

Education

High school diploma or GED

3–5 years sales and customer service

Tools

Microsoft Dynamics CRM

Job description

Life Time Inc. is hiring a Lead Membership Concierge for Life Time Work in Beaverton, Oregon.

The role focuses on delivering premier customer service, promoting Life Time Work to prospective members, guiding buying experiences, and driving acquisition and retention goals. The position serves as a leader on the Concierge Team, hosting events, building community, and overseeing day-to-day operations, onboarding new members, service desk management, and space upkeep.