Member Experience Concierge

lifetime; Eden Prairie (MN); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and 42

401(k) with company discretionary mix

Training and professional development

Paid sick leave where required by law

Job summary

Life Time seeks a Membership Concierge I to deliver exceptional service to members and guests. You’ll be the welcoming face, guiding inquiries, educating on programs, and helping with account changes to foster loyalty and healthy lifestyles.

Join a team that values hospitality, supports growth through certification, and rewards commitment to a healthy way of life. Flexible scheduling and meaningful progression await.

Qualifications

• Minimum 6 months service/reception experience.
• Concierge Certification completed upon hire.
• Must work at least 15 hours per week.
• Excellent communication skills and a service mindset.
• Commitment to a healthy lifestyle and strong customer focus.
• Ability to multi-task and deliver high quality service in a fast-paced setting.

Responsibilities

• Serve as the first point of contact for members and guests.
• Handle incoming calls and assist with inquiries.
• Educate members on club programming, events, pricing, and policies.
• Create exceptional experiences and build value-based relationships.
• Assist with transactions and general account changes.

Skills

Reception experience

Effective communication

Passion for healthy lifestyle

Multi-tasking

Stand duration

Education

HS graduate or equivalent

Concierge Certification upon hire

Job description

Life Time seeks a Membership Concierge I to deliver exceptional service to members and guests. You’ll be the welcoming face, guiding inquiries, educating on programs, and helping with account changes to foster loyalty and healthy lifestyles.

Join a team that values hospitality, supports growth through certification, and rewards commitment to a healthy way of life. Flexible scheduling and meaningful progression await.