Membership Concierge Lead: Community & Experience Champion

lifetime; Bridgewater (MA); Hybrid; USD 43,000 - 58,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and–/–

401(k) retirement savings plan with 회사

Training and professional development

Paid sick leave where required by law

Job summary

Life Time Work is seeking a Lead Membership Concierge to deliver premier service, drive member onboarding, and promote Life Time Work experiences. You will lead a Concierge Team, manage service desks, and support space operations while building community through healthy living programming.

You will also help achieve acquisition and retention goals, host member events, and assist with end-to-end onboarding. Strong communication and Microsoft Office skills are essential.

Qualifications

• High School Diploma or GED required.
• 3 to 5 years of sales and customer service experience.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Builds and develops relationships with new and existing members by providing premiere customer service.
• Serves members at service desks with an energetic, helpful tone.
• Performs daily walkthroughs to ensure spaces are clean and organized.
• Hosts member events to promote healthy living and community connection.
• Achieves acquisition and retention goals through proactive outreach.
• Tracks location financials including P&L.
• Delivers new member onboarding and cross-trains with the Concierge team.
• Communicates feedback and reports on social and business activities.

Skills

Sales & upselling

Customer service

Microsoft Office Suite

Excellent communication

Time management

Education

High School Diploma or GED

Tools

Microsoft Dynamics CRM

Job description

Life Time Work is seeking a Lead Membership Concierge to deliver premier service, drive member onboarding, and promote Life Time Work experiences. You will lead a Concierge Team, manage service desks, and support space operations while building community through healthy living programming.

You will also help achieve acquisition and retention goals, host member events, and assist with end-to-end onboarding. Strong communication and Microsoft Office skills are essential.