Membership Concierge II: Guest Experience & Engagement Pro

Life Time, Inc.; Shenandoah (TX); Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

Life Time, Inc. in Shenandoah, TX is hiring a Membership Concierge II to support member engagement, account maintenance and club programming insights. You will be the first contact for guests, deliver exceptional service, and help drive new memberships and renewals.

This role emphasizes hospitality, strong communication and the ability to multitask in a fast-paced environment. A high school diploma is required, with a hospitality degree preferred; 1–2 years in customer service or sales is ideal.

Formación

• High school diploma or equivalent required.
• 1–2 years in customer service or sales preferred.
• Strong communication and problem-solving skills.
• Willingness to obtain guest service certifications.

Responsabilidades

• Acts as first point of contact for members and guests entering the resort.
• Builds relationships and delivers extraordinary experiences.
• Handles inbound/outbound calls to support engagement and acquisition.
• Educates members on club programming, events, pricing and policies.
• Maintains accounts and processes member changes and transactions.
• Supports new membership sales and member retention interactions.
• Resolves issues and performs service recovery using available tools.

Conocimientos

Customer service

Verbal communication

Multi-tasking

Service recovery

Hospitality mindset

Fast-paced environment

Outgoing demeanor

Educación

High School diploma or equivalent

Bachelor's Degree in Hospitality

Descripción del empleo

Life Time, Inc. in Shenandoah, TX is hiring a Membership Concierge II to support member engagement, account maintenance and club programming insights. You will be the first contact for guests, deliver exceptional service, and help drive new memberships and renewals.

This role emphasizes hospitality, strong communication and the ability to multitask in a fast-paced environment. A high school diploma is required, with a hospitality degree preferred; 1–2 years in customer service or sales is ideal.