Membership Concierge II: Guest Experience & Engagement

Life Time Inc.; Rockville (MD); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and dr

401(k) retirement savings plan

Training and professional development

Paid sick leave

Job summary

Life Time Inc. is seeking a Membership Concierge II in Rockville, MD. You will handle member communications, support engagement, and contribute to membership growth while leveraging hospitality expertise.

The role emphasizes customer service, sales interaction, and program knowledge to enhance the member experience. A hospitality background and relevant certification are preferred for progression and success.

Qualifications

• Must deliver high-quality customer service and engage with members/guests.
• Ability to multitask in a fast-paced environment while maintaining a friendly demeanor.
• Strong verbal communication and relationship-building skills.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies hospitality to build relationships and create extraordinary experiences.
• Receives inbound calls and conducts outbound outreach to support engagement and acquisition.
• Educates members on programming, events, pricing, and policies.
• Assists with account maintenance, changes and transactions including payments.
• Serves as a key contact for new memberships and member retention interactions.
• Engages in problem solving and service recovery using available tools.

Skills

Customer service

Sales

Verbal communication

Multi-tasking

Hospitality mindset

Education

High School diploma

Retention Specialist Certification

Bachelor’s Degree in Hospitality

Job description

Life Time Inc. is seeking a Membership Concierge II in Rockville, MD. You will handle member communications, support engagement, and contribute to membership growth while leveraging hospitality expertise.

The role emphasizes customer service, sales interaction, and program knowledge to enhance the member experience. A hospitality background and relevant certification are preferred for progression and success.