Membership Concierge II: Guest Experience & Engagement

Life Time Inc.; BLOOMINGTON (MN); On-site; USD 21,352 - 25,485; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and‑>

401(k) retirement savings plan with 21

Training and professional development

Paid sick leave

Medical, dental, vision, and Rx

Parental leave and adoption assistance

Paid time off and vacation

Job summary

Life Time Inc. is seeking a Membership Concierge II in Bloomington, MN. This role focuses on account maintenance, service delivery, and member engagement, with opportunities for hospitality certification progression and a personalized succession plan.

Responsibilities include serving as the primary contact for members, informing them about programming and policies, and assisting with membership sales and retention. A high school diploma and 1–2 years in customer service or sales are required.

Qualifications

• Multi-tasking and high-quality customer service are essential.
• Strong verbal communication and service-recovery skills required.
• Able to thrive in a fast-paced environment and stay friendly and outgoing.

Responsibilities

• Acts as the first point of contact for members and guests entering the resort.
• Educates members about club programming, events, pricing, and policies.
• Assists with account maintenance, member needs, and transactions including payments.
• Supports new membership sales and member retention initiatives.
• Engages in problem solving and service recovery for member questions and concerns.

Skills

Customer service

Communication

Multitasking

Service recovery

Verbal communication

Hospitality mindset

Education

High school diploma

Bachelor’s degree in Hospitality

Job description

Life Time Inc. is seeking a Membership Concierge II in Bloomington, MN. This role focuses on account maintenance, service delivery, and member engagement, with opportunities for hospitality certification progression and a personalized succession plan.

Responsibilities include serving as the primary contact for members, informing them about programming and policies, and assisting with membership sales and retention. A high school diploma and 1–2 years in customer service or sales are required.