Member Experience Concierge - Growth & Engagement

Life Time Inc.; Columbia (MD); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and服务

401(k) retirement savings plan with 회사

Training and professional development

Paid sick leave

Job summary

Life Time Inc. in Columbia, MD is seeking a Membership Concierge II to maintain member accounts, deliver service delivery, and provide programming insight. You will engage with members and guests, support sales and retention, and help educate them about events, pricing, and policies.

The role emphasizes hospitality, a friendly demeanor, and the ability to thrive in a fast-paced environment. A high school diploma is required, with a preferred hospitality degree and ongoing certifications.

Qualifications

• Must deliver high-quality customer service in a fast-paced environment.
• Able to multitask and manage multiple member inquiries simultaneously.
• Strong verbal communication and relationship-building skills.

Responsibilities

• Serve as first point of contact for members and guests entering resort.
• Educate members on programs, events, pricing, and policies.
• Assist with account maintenance, member needs, and transactions including payments.
• Support new membership sales and member retention interactions.
• Engage in problem solving and service recovery for member questions.

Skills

Customer service

Verbal communication

Multitasking

Hospitality mindset

Friendly demeanor

Education

High School diploma or equivalent

Bachelor’s in Hospitality

Job description

Life Time Inc. in Columbia, MD is seeking a Membership Concierge II to maintain member accounts, deliver service delivery, and provide programming insight. You will engage with members and guests, support sales and retention, and help educate them about events, pricing, and policies.

The role emphasizes hospitality, a friendly demeanor, and the ability to thrive in a fast-paced environment. A high school diploma is required, with a preferred hospitality degree and ongoing certifications.