Membership Concierge: Guest Experience & Engagement Pro

lifetime

Indiana (PA)

On-site

USD 22,000 - 30,000

Full time

7 days ago

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Job summary

Life Time is seeking a Membership Concierge II to be the first contact for members and guests, handling inquiries, processing member needs and payments, and supporting sales and retention efforts at our resort.

You will build relationships, deliver exceptional experiences, and use our program tools to educate members about events and pricing. The role requires strong customer service, multi-tasking, and the ability to stand for several hours in a fast-paced environment.

Qualifications

Must deliver high quality customer service and strong verbal communication.
Able to multi-task in a fast-paced environment.
Able to stand for up to 4 hours and maintain a friendly demeanor.
Bachelor's Degree in Hospitality is preferred.

Responsibilities

Acts as first point of contact for members and guests entering the resort.
Builds relationships to create extraordinary experiences for members.
Handles inbound calls and outbound outreach to engage members.
Educates members on club programming, events, pricing and policies.
Assists with account maintenance and processing member needs and payments.
Supports new membership sales and member retention interactions.
Resolves issues through problem solving and service recovery using available tools.