Membership Concierge & Front Desk Specialist

The Tuxedo Club; Mahwah (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k with match

Employee Holiday Fund

Sick pay

Job summary

The Tuxedo Club is seeking a friendly Front Desk Member Services Coordinator to be the first point of contact for members and guests. You will manage reservations for dining venues, member functions, hotel rooms, boats, and transportation, and develop concierge-style services to enhance member experiences.

Ideal candidates are customer-service oriented, detail-focused, and collaborative with club departments.

Qualifications

• Previous hospitality concierge/receptionist experience preferred, not required.
• Open and approachable personality with strong communication skills.
• Positive attitude with attention to detail and customer service.
• Energetic and professional team player.
• Ability to work with club management and coordinate tasks.

Responsibilities

• Greet and assist members and guests at the Clubhouse.
• Answer phones, relay messages, and direct inquiries to appropriate staff.
• Create and maintain reservation spreadsheets and use club software.
• Manage reservations for dining venues, member functions, hotel rooms, boats, and transportation.
• Coordinate with departments to relay information and after-hours needs.
• Check in hotel guests and communicate with housekeeping.
• Keep desk organized and ensure smooth front desk operations.

Skills

Hospitality experience

Communication skills

Team player

Time management

Attention to detail

Tools

MS Office

Outlook

Excel

Restaurant management software

POS systems

Job description

The Tuxedo Club is seeking a friendly Front Desk Member Services Coordinator to be the first point of contact for members and guests. You will manage reservations for dining venues, member functions, hotel rooms, boats, and transportation, and develop concierge-style services to enhance member experiences.

Ideal candidates are customer-service oriented, detail-focused, and collaborative with club departments.