Member Services Concierge — Front Desk

The Tuxedo Club; Mahwah (NJ); Presencial; USD 28 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive hourly rate

Medical, Dental, Vision insurance (60+

Employee Holiday Fund

Sick Pay

401k with match

Resumo da oferta

The Tuxedo Club is seeking a Front Desk Member Services Coordinator to warmly welcome guests, manage reservations for dining venues, hotel rooms, and club activities, and coordinate concierge-style services such as dry cleaning, transportation, and guest needs. You will also handle calls, relay information to staff, and support event and guest services.

Ideal candidates are hospitality-focused, with strong communication skills and attention to detail, able to work with club management and a team

Qualificações

• Previous hospitality concierge/receptionist experience preferred, not required
• An open and approachable personality with great verbal & written communication skills
• Positive attitude with strong attention to detail and customer service
• Energetic & professional team player
• Ability to work closely and effectively with club management
• Strong organizational, analytical, and detail orientation skills.
• Ability to maintain confidentiality with all matters relating to the Club, Members and staff
• Working knowledge of various computer software programs (MS Office, Outlook, Excel, Restaurant management software, POS)

Responsabilidades

• Greet and welcome individuals as they enter the Clubhouse.
• Answering phones and receiving messages from members and guests.
• Create and maintain all reservation excel spreadsheets or other reservation software utilized by the Club
• Taking reservations for various dining outlets and member functions over the phone and through the Club's email.
• Taking reservations for hotel rooms over the phone and through email and updating the reservations sheet electronically.
• Taking reservations for the Club pontoon boats and giving basic directions to renters.
• Ensure after-hours rentals are communicated with the appropriate departments.
• Knowledgeable of hours of operations for various venues on the property
• Keeping event information organized and accessible to staff.
• Keeping an organized and neat desk at all times.
• Accept or deny incoming deliveries and notify departments of deliveries.
• Communicate reservation information to the FOH staff.
• Communicate with departments regarding requests, problems, or comments with other departments.
• Check in hotel guests and answer questions they may have.
• Communicate hotel reservations with housekeeping.
• Ensure nonmembers complete the credit card registration form.
• Ensure company vehicle and room keys are accounted for and stored properly.
• Communicate front desk operations with the weekend front receptionist.
• Perform all other related duties assigned by senior management.

Conhecimentos

Hospitality experience

Verbal communication

Written communication

Attention to detail

Team player

Discretion/confidentiality

Ferramentas

MS Office

Outlook

Excel

Restaurant management software

POS

Descrição da oferta de emprego

The Tuxedo Club is seeking a Front Desk Member Services Coordinator to warmly welcome guests, manage reservations for dining venues, hotel rooms, and club activities, and coordinate concierge-style services such as dry cleaning, transportation, and guest needs. You will also handle calls, relay information to staff, and support event and guest services.

Ideal candidates are hospitality-focused, with strong communication skills and attention to detail, able to work with club management and a team