Membership Concierge — Club Front Desk

The Polo Club of Boca Raton; Boca Raton (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

The Polo Club of Boca Raton is seeking a friendly Front Desk Administrative Associate to be the first point of contact for members and guests at the Boca Raton club. You will greet visitors, answer phones, provide club information, assist with guest passes, tickets for social events, and support daily operations with mail, packages, and notices.

This role requires strong customer service, excellent English communication, and the ability to multi-task in a fast-paced environment while maintaining

Qualifications

• Associate degree or equivalent from a two-year college; plus one-year related experience.
• Equivalent combination of education and experience.
• Ability to read and interpret documents and follow safety rules and procedures.

Responsibilities

• Opens the Club Administrative office area daily.
• Answers incoming calls and directs callers to appropriate department.
• Greets members and guests and assists with requests (photocopying, faxing, directions).
• Sorts and distributes mail daily; signs for incoming packages.
• Keeps an excel tally for events and maintains Tickets for Sale listing.

Skills

Phone etiquette

Customer service

Organizational skills

Interpersonal skills

English communication

Multi-tasking

Education

Associate degree

Tools

Microsoft Office Suite

Outlook

NorthStar software

Database knowledge

Job description

The Polo Club of Boca Raton is seeking a friendly Front Desk Administrative Associate to be the first point of contact for members and guests at the Boca Raton club. You will greet visitors, answer phones, provide club information, assist with guest passes, tickets for social events, and support daily operations with mail, packages, and notices.

This role requires strong customer service, excellent English communication, and the ability to multi-task in a fast-paced environment while maintaining