Concierge Front Desk & Member Services Coordinator

The Tuxedo Club; Village of Tuxedo Park (NY); Sur place; USD 25 000 - 39 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, & Vision insurance

Employee Holiday Fund

Sick Pay

401k with match

Résumé du poste

The Tuxedo Club is seeking a professional Front Desk Member Services Coordinator to be the first contact for members and guests. This role manages reservations for dining venues, member functions, hotel rooms, boats, and guest transport, and oversees concierge style services.

Ideal candidates are friendly, detail-oriented, and team players who can coordinate with multiple departments and staff to ensure a high level of service throughout the club’s facilities.

Qualifications

• Previous hospitality concierge/receptionist experience preferred, not required.
• Open and approachable personality with great verbal & written communication skills.
• Positive attitude with strong attention to detail and customer service.
• Energetic & professional team player.
• Ability to work closely and effectively with club management.
• Understanding of time limitations/restrictions related to various tasks and projects.
• Strong organizational, analytical, and detail orientation skills.
• Working knowledge of MS Office, Outlook, Excel, Restaurant management software, POS.

Responsabilités

• Greet and welcome individuals as they enter the Clubhouse.
• Answering phones and receiving messages from members and guests.
• Create and maintain all reservation excel spreadsheets or other reservation software utilized by the Club
• Taking reservations for various dining outlets and member functions over the phone and through the Club's email.
• Taking reservations for hotel rooms over the phone and through email and updating the reservations sheet electronically.
• Taking reservations for the Club pontoon boats and giving basic directions to renters, including the completion of the boat rental sign out form.
• Ensure after-hours rentals (e.g., boat and hotel) are communicated with the appropriate departments.
• Knowledgeable of hours of operations for various venues on the property
• Keeping event information organized and accessible to staff.
• Keeping an organized and neat desk at all times.
• Accept or deny incoming deliveries and notify departments of deliveries.
• Communicate reservation information to the FOH staff.
• Communicate with departments regarding requests, problems, or comments with other departments.
• Check in hotel guests and answer questions they may have.
• Communicate hotel reservations with housekeeping.
• Ensure nonmembers complete the credit card registration form.
• Ensure company vehicle and room keys are accounted for and stored properly.
• Communicate front desk operations with the weekend front receptionist.
• Perform all other related duties assigned by senior management.

Connaissances

Excellent communication

Customer service

Time management

Team player

Organizational skills

Confidentiality

MS Office familiarity

Outils

Excel

POS

Restaurant management software

Description du poste

The Tuxedo Club is seeking a professional Front Desk Member Services Coordinator to be the first contact for members and guests. This role manages reservations for dining venues, member functions, hotel rooms, boats, and guest transport, and oversees concierge style services.

Ideal candidates are friendly, detail-oriented, and team players who can coordinate with multiple departments and staff to ensure a high level of service throughout the club’s facilities.