Membership Concierge: Front Desk & Sales (5am Shift)

Holyokeymca; Holyoke (MA); On-site; USD 21,000 - 25,000; Full time

Job summary

A community center in Holyoke is seeking a Membership Service Representative to manage all membership and program sales at the front desk. The role requires a friendly disposition, customer service experience, and the ability to work early mornings. Responsibilities include processing memberships, assisting customers, maintaining security, and performing cash handling duties. CPR and First Aid certification is necessary within the first 90 days. The ideal candidate will have strong computer skills and a professional appearance.

Qualifications

• Applicants must be available and willing to open at 5am.
• CPR and First Aid certification required within first 90 days.
• Sufficient strength and agility to perform essential functions.

Responsibilities

• Process all membership and program sales at the front desk.
• Assist customers and answer incoming telephone calls effectively.
• Maintain security at the front desk and confirm member status.
• Accurately process memberships and registrations through MemberST.
• Count cash drawer and perform shift closeout.

Skills

Customer service experience

Strong computer skills

Friendly attitude

Education

High School Diploma or GED preferred

Job description

A community center in Holyoke is seeking a Membership Service Representative to manage all membership and program sales at the front desk. The role requires a friendly disposition, customer service experience, and the ability to work early mornings. Responsibilities include processing memberships, assisting customers, maintaining security, and performing cash handling duties. CPR and First Aid certification is necessary within the first 90 days. The ideal candidate will have strong computer skills and a professional appearance.