Membership & Community Programs Manager — Bonus Eligible

Teachers-Federal-Credit-Union; Brentwood (NY); On-site; USD 87,000 - 101,000; Full time

Benefits offered by this job

Annual bonus program

Paid time off

401(k) company contribution

Dental & Vision premiums covered

Tuition reimbursement

Loan discount

Job summary

The Membership and Community Affairs Program Manager at Teachers Federal Credit Union will support the Senior leader and department leaders by coordinating department-wide programs, projects, reporting, systems, and processes that advance membership development, community affairs, government affairs, events, and engagement.

They will provide project management discipline, data and CRM support, documentation, budget and expense tracking, and cross-functional coordination to help ensure

Qualifications

• Bachelor’s degree in business, Communications, Public Administration, or a related field or a minimum of eight years directly related experience required.
• Minimum five years relevant professional experience in program management, business operations, project management, community relations, membership engagement, or related experience required
• Experience managing multiple projects, deadlines, and stakeholder relationships required
• Experience with CRM systems, data management, and reporting platforms required; Salesforce experience preferred
• Experience developing reports, presentations, and communications for internal and external audiences required

Responsibilities

• Coordinate department-wide project plans, timelines, milestones, documentation, and follow-up items for membership development, community affairs, government affairs, events, and engagement initiatives.
• Support department leaders and functional managers by tracking deliverables, identifying open issues, escalating risks or decisions needed, and helping keep initiatives on schedule.
• Prepare and maintain departmental reports, dashboards, presentations, and performance materials related to membership, partnerships, events, community impact, and engagement.
• Administer project management and CRM-related processes, including task tracking, workflow consistency, data integrity, reporting accuracy, and visibility across initiatives.
• Compile and analyze membership, engagement, event participation, partnership, industry, and outreach data to support planning, performance measurement, and leadership decision‑making.
• Coordinate contracts, agreements, due diligence materials, sponsorship documentation, budgets, expenses, invoices, and related records to support timely review, approval, compliance, and reporting.
• Draft, edit, organize, and distribute internal and external communications, reports, presentations, correspondence, meeting materials, and stakeholder updates.
• Recommend and implement process improvements that enhance operational consistency, efficiency, documentation, reporting, and stakeholder service.
• Perform other duties as assigned by the immediate supervisor.

Skills

Project management

Cross-functional coordination

Communication

Education

Bachelor’s degree in business, Communications, Public Administration, or a related field

Tools

Salesforce

CRM systems

Data reporting platforms

Job description

The Membership and Community Affairs Program Manager at Teachers Federal Credit Union will support the Senior leader and department leaders by coordinating department-wide programs, projects, reporting, systems, and processes that advance membership development, community affairs, government affairs, events, and engagement.

They will provide project management discipline, data and CRM support, documentation, budget and expense tracking, and cross-functional coordination to help ensure