Membership and Community Affairs Program Manager

Teachers-Federal-Credit-Union; Brentwood (NY); On-site; USD 87,000 - 101,000; Full time

Benefits offered by this job

Annual bonus program

Paid time off

401(k) company contribution

Dental & Vision premiums covered

Tuition reimbursement

Loan discount

Job summary

The Membership and Community Affairs Program Manager at Teachers Federal Credit Union will support the Senior leader and department leaders by coordinating department-wide programs, projects, reporting, systems, and processes that advance membership development, community affairs, government affairs, events, and engagement.

They will provide project management discipline, data and CRM support, documentation, budget and expense tracking, and cross-functional coordination to help ensure

Qualifications

• Bachelor’s degree in business, Communications, Public Administration, or a related field or a minimum of eight years directly related experience required.
• Minimum five years relevant professional experience in program management, business operations, project management, community relations, membership engagement, or related experience required
• Experience managing multiple projects, deadlines, and stakeholder relationships required
• Experience with CRM systems, data management, and reporting platforms required; Salesforce experience preferred
• Experience developing reports, presentations, and communications for internal and external audiences required

Responsibilities

• Coordinate department-wide project plans, timelines, milestones, documentation, and follow-up items for membership development, community affairs, government affairs, events, and engagement initiatives.
• Support department leaders and functional managers by tracking deliverables, identifying open issues, escalating risks or decisions needed, and helping keep initiatives on schedule.
• Prepare and maintain departmental reports, dashboards, presentations, and performance materials related to membership, partnerships, events, community impact, and engagement.
• Administer project management and CRM-related processes, including task tracking, workflow consistency, data integrity, reporting accuracy, and visibility across initiatives.
• Compile and analyze membership, engagement, event participation, partnership, industry, and outreach data to support planning, performance measurement, and leadership decision‑making.
• Coordinate contracts, agreements, due diligence materials, sponsorship documentation, budgets, expenses, invoices, and related records to support timely review, approval, compliance, and reporting.
• Draft, edit, organize, and distribute internal and external communications, reports, presentations, correspondence, meeting materials, and stakeholder updates.
• Recommend and implement process improvements that enhance operational consistency, efficiency, documentation, reporting, and stakeholder service.
• Perform other duties as assigned by the immediate supervisor.

Skills

Project management

Cross-functional coordination

Communication

Education

Bachelor’s degree in business, Communications, Public Administration, or a related field

Tools

Salesforce

CRM systems

Data reporting platforms

Job description

• Job Category Operations
• Employee Type Regular Full Time
• Required Degree 4 Year Degree
• Manage Others No

Description

Join Our Team

For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America’s Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation’s leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.

Summary

The Membership and Community Affairs Program Manager supports the Senior leader and department leaders by coordinating department-wide programs, projects, reporting, systems, and operational processes that advance membership development, community affairs, government affairs, events, and engagement objectives. The Program Manager provides project management discipline, data and CRM support, documentation, budget and expense tracking, and cross-functional coordination to help ensure initiatives are executed consistently, on time, and in alignment with organizational priorities.

Education and/or Experience

• Bachelor’s degree in business, Communications, Public Administration, or a related field or a minimum of eight years directly related experience required.
• Minimum five years relevant professional experience in program management, business operations, project management, community relations, membership engagement, or related experience required
• Experience managing multiple projects, deadlines, and stakeholder relationships required
• Experience with CRM systems, data management, and reporting platforms required; Salesforce experience preferred
• Experience developing reports, presentations, and communications for internal and external audiences required

Job Responsibilities

• Coordinate department-wide project plans, timelines, milestones, documentation, and follow-up items for membership development, community affairs, government affairs, events, and engagement initiatives.
• Support department leaders and functional managers by tracking deliverables, identifying open issues, escalating risks or decisions needed, and helping keep initiatives on schedule.
• Prepare and maintain departmental reports, dashboards, presentations, and performance materials related to membership, partnerships, events, community impact, and engagement.
• Administer project management and CRM-related processes, including task tracking, workflow consistency, data integrity, reporting accuracy, and visibility across initiatives.
• Compile and analyze membership, engagement, event participation, partnership, industry, and outreach data to support planning, performance measurement, and leadership decision‑making.
• Coordinate contracts, agreements, due diligence materials, sponsorship documentation, budgets, expenses, invoices, and related records to support timely review, approval, compliance, and reporting.
• Draft, edit, organize, and distribute internal and external communications, reports, presentations, correspondence, meeting materials, and stakeholder updates.
• Recommend and implement process improvements that enhance operational consistency, efficiency, documentation, reporting, and stakeholder service.
• Perform other duties as assigned by the immediate supervisor.

Benefits of Joining the Teachers Team

We provide a competitive compensation and benefits package that includes, but is not limited to:

• This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives.
• Paid time off for vacation, personal days, and holidays
• 401(k) company contribution
• Teachers pays 100% of Dental & Vision premium
• Tuition reimbursement is offered to full-time employees
• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers

The good faith range for this position is $87,278 - $101,133 per year. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.

All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility.