Member Experience Team Lead - Banking & Community Impact

Securityplus Federal Credit Union; Lochearn (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Securityplus Federal Credit Union is seeking an Assistant Member Experience Manager to lead branch operations and deliver exceptional member service. You will coach the team, build trust with members, and ensure daily activities align with CARES values.

You may serve as acting manager when the Member Experience Manager is absent and represent the credit union in the community while promoting financial security and convenient solutions through digital tools.

Qualifications

• Associate's degree or equivalent work experience (required).
• Two (2) years of banking experience.
• One (1) year of supervisory experience, preferred.
• Certified Financial Counselor (CCUFC) Designation (required).
• NMLS designation or ability to obtain, preferred.
• Eligibility to register with the Nationwide Mortgage Licensing System & Registry (NMLS).
• Availability to work Saturdays.

Responsibilities

• Coach team to deliver outstanding service.
• Build meaningful member relationships.
• Maintain operational excellence.
• Serve as acting manager in absence of the Member Experience Manager.
• Represent Securityplus in the community.

Skills

Coaching

Customer service

Team leadership

Education

Associate's degree or equivalent

Certified Financial Counselor (CCUFC) Designation

Job description

Securityplus Federal Credit Union is seeking an Assistant Member Experience Manager to lead branch operations and deliver exceptional member service. You will coach the team, build trust with members, and ensure daily activities align with CARES values.

You may serve as acting manager when the Member Experience Manager is absent and represent the credit union in the community while promoting financial security and convenient solutions through digital tools.