Member Center Manager

Community Choice Credit Union; Troy (MI); On-site; USD 66,000 - 80,000; Full time

Job summary

Community Choice Credit Union in Troy, MI is seeking a dynamic and member-focused Leader to serve as the Member Center Manager. This full-time role leads a high-performing team, drives member service excellence, and advances sales and loan growth while ensuring operational integrity.

You will develop strategic plans, coach staff, and build community relationships to support organizational goals, with a strong emphasis on integrity, inclusion, and service.

Qualifications

• 2–5 years of leadership experience, preferably in sales or financial services.
• Proven ability to achieve sales and performance goals.
• Strong leadership, coaching and team development skills.
• Excellent communication and relationship-building abilities.
• Understanding of financial industry products, services and operations.

Responsibilities

• Lead and develop a high-performing Member Center team through coaching and performance management.
• Drive sales, membership growth, product penetration, and loan growth initiatives.
• Manage daily Member Center operations with compliance and financial performance.
• Build community and business relationships to support growth.
• Develop and execute strategic plans and budgets aligned with credit union objectives.
• Foster a positive, member-focused culture.
• Partner with internal teams to support initiatives and continuous improvement.
• Ensure exceptional service experiences for internal and external members.
• Participate in recruiting, hiring, and developing top talent.

Skills

Leadership

Sales goals

Communication

Team development

Interpersonal skills

Education

Bachelor's degree in Business or related field

Job description

Full-time MC Manager Troy, Troy, MI, US

Salary: $73,000.00 Annually

Compensation starting at$73,000 annually!

Sponsorship: This position is not eligible for immigration sponsorship.

Join Our Team as a Member Center Manager at Community Choice Credit Union!

At Community Choice Credit Union, we believe in helping our neighbors achieve the life they desire. By living out our purpose and core values, we create meaningful connections with our members and provide outstanding service. If you're a dynamic and member-focused individual, we invite you to apply for the role of Member Center Managerand become part of a team that has committed, credible, charitable, and united.

Responsibilities

• Lead and develop a high-performing Member Center team through coaching, accountability, mentorship, and performance management
• Drive sales, membership growth, product penetration, and loan growth initiatives
• Manage daily Member Center operations while ensuring compliance, operational excellence, and financial performance
• Build and strengthen community and business relationships to support organizational growth
• Develop and execute strategic business plans and budgets aligned with Credit Union objectives
• Foster a positive, engaging, and member-focused culture
• Partner with internal teams and leadership to support organizational initiatives and continuous improvement
• Ensure team members deliver exceptional service experiences to both internal and external members
• Participate in recruiting, hiring, and developing top talent

What We're Looking For

• 2-5 years of successful leadership experience, preferably in a sales or financial services environment
• Proven experience achieving sales and performance goals
• Strong leadership, coaching, and team development skills
• Excellent communication, interpersonal, and relationship-building abilities
• Thorough understanding of financial industry products, services, and operations
• Ability to drive business development and community engagement initiatives
• Strong organizational skills with the ability to prioritize and manage multiple responsibilities

Qualifications:

• Bachelor's degree in Business or related field preferred
• Passion for helping others and improving their financial well-being
• Formal leadership or management training preferred

Why Join Us?

• A supportive and collaborative work environment focused on helping members and communities thrive.
• Opportunities for personal and professional growth.
• Be part of a purpose-driven organization that values integrity, innovation, and inclusion.