Campus Recreation Membership & Guest Services Aide

Calstatelausu; Los Angeles (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

Cal State LA's University-Student Union Recreation department seeks a Membership Aide to provide clerical support under the Recreation Coordinator. This role supports operations of the U-SU Recreation facility with a focus on customer service and member coordination.

The position is an academic-year, up-to-20-hours-per-week assignment with a two-month training period and potential extension. Successful candidates will be Cal State LA students or eligible graduate students, with strong

Qualifications

• Currently enrolled Cal State LA student with a minimum of 6 undergraduate units and a minimum GPA of 2.0, or graduate student with at least 4 graduate units and a minimum CSULA GPA of 3.0.
• Willingness to work with an ethnically diverse and culturally pluralistic campus community.
• Ability to interact positively and build effective working relationships.
• Willingness to provide effective customer service promptly and courteously.
• Ability to respond to walk-ins and other inquiries.
• Proficient oral, written, and listening skills.
• Strong organizational skills: prioritize and complete duties and routine tasks.
• Ability to learn desktop and web-based applications and office equipment.
• Previous customer service experience preferred.

Responsibilities

• Provides quality customer service to the University community.
• Provides information and referrals about the Recreation facility, the University-Student Union, and the University to the campus community
• Greets all guests and directs guests to the appropriate resource
• Receives and screens walk-ins and other inquiries
• Enters member information in facility management software
• Registers members for group exercise classes
• Provides information to members about programs, policies, and procedures
• Assists with projects and events as needed
• Maintains an awareness of all University-Student Union and University activities and events
• Ensures facility is organized and clean
• Performs other duties as assigned

Skills

Customer service

Data entry

Organizational skills

Communication

Multitasking

Teamwork

Job description

Cal State LA's University-Student Union Recreation department seeks a Membership Aide to provide clerical support under the Recreation Coordinator. This role supports operations of the U-SU Recreation facility with a focus on customer service and member coordination.

The position is an academic-year, up-to-20-hours-per-week assignment with a two-month training period and potential extension. Successful candidates will be Cal State LA students or eligible graduate students, with strong