Membership Advisor & Front Desk Specialist

Fit Fusion, LLC; Colorado Springs (CO); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

Crunch Fitness in Colorado Springs is seeking a Member Services Representative to welcome members, conduct tours, and drive memberships. This hands-on role blends sales, member service, and daily cleaning to keep the club welcoming and ready for workouts.

You will achieve membership sales goals, explain amenities, process agreements, and maintain accurate records while providing outstanding service. CPR/AED certification is required within 30 days of hire.

Qualifications

• Experience in customer service or sales environments preferred.
• Comfortable initiating conversations and following up with prospects.
• Professional, friendly communication with members and teammates.
• Basic computer skills and ability to learn membership and payment systems.

Responsibilities

• Welcome members and guests, complete check-ins, and address account alerts in accordance with company procedures.
• Conduct personalized club tours, explain membership options, and ask for the sale.
• Achieve membership sales goals through prospect follow-up, referrals, and promotions.
• Explain club amenities and services, promote upgrades and retail products, and connect to personal training offerings.
• Process membership agreements, payments, and purchases accurately while following cash handling procedures.
• Record lead information and follow-up activity in company systems.
• Answer calls professionally and resolve member questions within authority.
• Support onboarding, engagement, and retention through timely follow-up.
• Complete daily cleaning and sanitizing duties and follow opening/closing checklists.
• Participate in training and coaching to improve sales and service performance.

Skills

Customer service

Sales experience

Communication

Team player

Education

High school diploma or equivalent

Job description

Crunch Fitness in Colorado Springs is seeking a Member Services Representative to welcome members, conduct tours, and drive memberships. This hands-on role blends sales, member service, and daily cleaning to keep the club welcoming and ready for workouts.

You will achieve membership sales goals, explain amenities, process agreements, and maintain accurate records while providing outstanding service. CPR/AED certification is required within 30 days of hire.