Flexible Schedule, Sales-Driven Member Services Rep

Crunch, LLC; Schererville (IN); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

Crunch Fitness is hiring a Member Services Representative to greet members, conduct tours, explain membership options, and drive sign-ups in a friendly, energetic club environment.

This hands-on role blends sales, member service, and daily cleaning duties to keep the club welcoming and ready for every workout. CPR/AED certification is required within 30 days of hire. You will report to the General Manager and collaborate with leadership to deliver outstanding service.

Qualifications

• Sales or customer service experience preferred, ideally in fitness, retail, hospitality, or another service environment.
• Comfortable initiating conversations, following up with prospects, addressing objections, and working toward sales goals.
• Friendly, professional, and able to verbally communicate effectively with members, guests, and teammates.
• Basic computer skills and the ability to learn membership, sales, and payment systems.
• Dependable, attentive to detail, and able to balance member service, sales, and cleaning responsibilities.
• Availability to work the posted schedule, which may include early mornings, evenings, weekends, and holidays.
• CPR/AED certification required within 30 days of hire.

Responsibilities

• Welcome members and guests, complete check-ins, and address account alerts.
• Conduct personalized club tours, explain membership options, and confidently ask for the sale.
• Achieve assigned membership sales goals through prospect follow-up, referrals, community outreach, and promotional activities.
• Explain available club amenities and services, promote membership upgrades and retail products, and connect members with the appropriate team for personal training and other offerings.
• Process membership agreements, payments, and purchases accurately while following cash handling procedures.
• Record lead information and follow-up activity accurately in company systems.
• Answer calls professionally, respond to member questions, and resolve concerns within your authority or refer them to club leadership.
• Support member onboarding, engagement, and retention through helpful service and timely follow-up.
• Complete assigned daily cleaning and sanitizing duties, including front-desk, equipment, and other designated club areas.
• Follow assigned opening, closing, and shift checklists; report safety concerns, equipment issues, and maintenance needs promptly.
• Participate in training, role-playing, and coaching, and apply feedback to improve sales and service performance.

Job description

Crunch Fitness is hiring a Member Services Representative to greet members, conduct tours, explain membership options, and drive sign-ups in a friendly, energetic club environment.

This hands-on role blends sales, member service, and daily cleaning duties to keep the club welcoming and ready for every workout. CPR/AED certification is required within 30 days of hire. You will report to the General Manager and collaborate with leadership to deliver outstanding service.