Member Services & Sales Specialist — Flexible Schedule

Crunch Fitness; Schererville (IN); Presencial; USD 17.000 - 22.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Employee discounts

Flexible schedule

Opportunity for advancement

Descripción de la vacante

Crunch Fitness in the United States is seeking a motivated Member Services Representative (MSR) to welcome members, lead personalized club tours, and help convert tours into memberships. The role blends sales, member service, and daily cleaning to keep the club welcoming and ready for workouts.

Ideal candidates bring enthusiasm, strong communication, and a customer-focused mindset. CPR/AED certification is required within 30 days of hire.

Formación

• Must be at least 18 years old.
• Sales or customer service experience preferred, ideally in fitness, retail, hospitality, or another service environment.
• Comfortable initiating conversations, following up with prospects, addressing objections, and working toward sales goals.
• Friendly, professional, and able to verbally communicate effectively with members, guests, and teammates.
• Basic computer skills and the ability to learn membership, sales, and payment systems.
• Dependable, attentive to detail, and able to balance member service, sales, and cleaning responsibilities.
• Availability to work the posted schedule, which may include early mornings, evenings, weekends, and holidays.
• CPR/AED certification required within 30 days of hire.

Responsabilidades

• Welcome members and guests, complete check-ins, and address account alerts in accordance with company procedures.
• Conduct personalized club tours, understand prospect goals, explain membership options, and confidently ask for the sale.
• Achieve assigned membership sales goals through prospect follow-up, referrals, community outreach, and promotional activities.
• Explain available club amenities and services, promote membership upgrades and retail products, and connect members with the appropriate team for personal training and other offerings.
• Process membership agreements, payments, and purchases accurately while following cash handling procedures.
• Record lead information and follow-up activity accurately in company systems.
• Answer calls professionally, respond to member questions, and resolve concerns within your authority or refer them to club leadership.
• Support member onboarding, engagement, and retention through helpful service and timely follow-up.
• Complete assigned daily cleaning and sanitizing duties, including front-desk, equipment, and other designated club areas.
• Follow assigned opening, closing, and shift checklists; report safety concerns, equipment issues, and maintenance needs promptly.
• Participate in training, role-playing, and coaching, and apply feedback to improve sales and service performance.

Conocimientos

Customer service

Sales

Communication

Teamwork

Reliability

Herramientas

POS systems

CRM

Descripción del empleo

Crunch Fitness in the United States is seeking a motivated Member Services Representative (MSR) to welcome members, lead personalized club tours, and help convert tours into memberships. The role blends sales, member service, and daily cleaning to keep the club welcoming and ready for workouts.

Ideal candidates bring enthusiasm, strong communication, and a customer-focused mindset. CPR/AED certification is required within 30 days of hire.