Member Welcome & Retention Specialist

Georgia Mountains YMCA; Gainesville (GA); On-site; USD 17,000 - 19,000; Part time

Job summary

Georgia Mountains YMCA in Gainesville, GA is seeking a Part Time Member Services- Opener to greet members, process check-ins, and promote memberships.

The role emphasizes friendly customer service, basic computer use, and teamwork; training provided, and the position offers flexible hours.

This entry-level opportunity is ideal for individuals who enjoy helping others and working in a community-oriented environment.

Qualifications

• Certifications required within 30 days of hire: CPR/AED, and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsibilities

• Provides excellent service to members, guests, and program participants.
• Interviews and/or tours prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May monitor the locker rooms as required.
• Uses technology systems efficiently and effectively to promote member retention.

Skills

Interpersonal skills

Problem solving

Customer service

Sales experience

Diversity awareness

Computer literacy

Job description

Georgia Mountains YMCA in Gainesville, GA is seeking a Part Time Member Services- Opener to greet members, process check-ins, and promote memberships.

The role emphasizes friendly customer service, basic computer use, and teamwork; training provided, and the position offers flexible hours.

This entry-level opportunity is ideal for individuals who enjoy helping others and working in a community-oriented environment.