Member Experience Advocate — Welcome & Connect

GA Mountains YMCA; Gainesville (GA); Híbrido; USD 17.000 - 21.000; Tempo parcial

Resumo da vaga

GA Mountains YMCA in Gainesville, GA is seeking a Part-Time Member Services- Opener to deliver excellent service to members, guests and program participants. You will promote memberships, greet and assist members, and keep the lobby area clean and organized.

The role requires CPR/AED and First Aid within 30 days, plus strong interpersonal skills and prior customer service or sales experience. The ideal candidate connects well with diverse groups and uses basic computer tools effectively.

Qualificações

• CPR/AED and First Aid certifications required within 30 days of hire.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsabilidades

• Provide excellent service to members, guests, and program participants in the branch and on the phone.
• Interview and/or tour prospective members and promote memberships.
• Build relationships with members and connect them to the YMCA.
• Handle and resolve membership concerns; inform supervisor of issues.
• Apply YMCA policies to member services.
• May monitor locker rooms as required.
• Utilize technology systems to promote member retention.

Conhecimentos

Excellent interpersonal skills

Problem solving

Diversity outreach

Customer service experience

Sales experience

Basic computer knowledge

Formação

CPR/AED

First Aid

Descrição da vaga

GA Mountains YMCA in Gainesville, GA is seeking a Part-Time Member Services- Opener to deliver excellent service to members, guests and program participants. You will promote memberships, greet and assist members, and keep the lobby area clean and organized.

The role requires CPR/AED and First Aid within 30 days, plus strong interpersonal skills and prior customer service or sales experience. The ideal candidate connects well with diverse groups and uses basic computer tools effectively.