Member Support Specialist - In-Office FT (Gym Perks)

Excel Fitness; Durham, Northern (NC, KY); Hybrid; USD 18,000 - 25,000; Full time

Benefits offered by this job

Planet Fitness membership

On-site gym

Job summary

Excel Fitness in Durham, NC is seeking a full-time Member Support Center associate to handle inbound calls and provide excellent customer service to Planet Fitness members and staff. This in-office role requires a high school diploma and is not remote. Training is provided, with a 2-week paid program starting May 18th, Mon-Fri, 10am-7pm EST.

Shifts run Tue-Sat or Thu-Mon, 1pm–10pm. Perks include a free Planet Fitness Black Card membership, on-site gym, health/dental/vision benefits, PTO, and up

Qualifications

• Previous call center or customer service experience is recommended.
• Bilingual is a plus.
• Must have high school diploma and be at least 18 years old.

Responsibilities

• Handle inbound phone calls from current and prospective members and club staff.
• Answer questions/concerns regarding the Planet Fitness brand while delivering strong customer service.
• Maintain department inboxes and monitor call volume as needed.

Skills

Call center experience

Customer service

Bilingual

Inbound calls

Education

High School diploma or equivalent

Job description

Excel Fitness in Durham, NC is seeking a full-time Member Support Center associate to handle inbound calls and provide excellent customer service to Planet Fitness members and staff. This in-office role requires a high school diploma and is not remote. Training is provided, with a 2-week paid program starting May 18th, Mon-Fri, 10am-7pm EST.

Shifts run Tue-Sat or Thu-Mon, 1pm–10pm. Perks include a free Planet Fitness Black Card membership, on-site gym, health/dental/vision benefits, PTO, and up