Member Support Specialist: Customer Advocate & Resolution

Excel Fitness; Durham (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Excel Fitness is looking for a Member Support Specialist in Durham, NC. In this full-time role, you will advocate for members and provide accurate information regarding products and policies. Responsibilities include handling inbound calls, answering membership inquiries, and ensuring customer satisfaction. Qualifications include a high school diploma, communication proficiency, and experience in customer service. The work is primarily in an office environment with some supervisory responsibilities in leadership's absence.

Qualifications

• Minimum of one year experience in Member Support Center preferred.
• Must be at least 18 years of age.
• Proven mastery of Member Support Agent role through call quality scores above 90%.

Responsibilities

• Handle inbound phone calls regarding inquiries from members.
• Answer questions about memberships and billing.
• Facilitate updates to members' accounts including cancellation requests.

Skills

Strong knowledge of Planet Fitness operations

Courtesy and diplomacy

Proficient in verbal and written communication

Ability to handle confidential information

Education

High School Diploma or equivalent

Tools

Microsoft Office

Customer Relationship Management (CRM) systems

Job description

Excel Fitness is looking for a Member Support Specialist in Durham, NC. In this full-time role, you will advocate for members and provide accurate information regarding products and policies. Responsibilities include handling inbound calls, answering membership inquiries, and ensuring customer satisfaction. Qualifications include a high school diploma, communication proficiency, and experience in customer service. The work is primarily in an office environment with some supervisory responsibilities in leadership's absence.