Evening Front Desk & Member Services Specialist

Excel Fitness; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Excel Fitness is seeking a Member Services Rep for evening on-site shifts in Raleigh, NC. You will manage front desk duties, assist members, and support club operations to uphold high standards.

Responsibilities include maintaining cleanliness, using the Planet Fitness app, auditing cash drawers, and promoting memberships. CPR/AED certification is required before working alone; position supports both full-time and part-time schedules.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• CPR and AED Certification required before working alone.
• Must be comfortable standing for long periods of time.
• Great communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Proficient in Microsoft Office and using a computer.
• Must handle sensitive and confidential information.
• Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and hold up to Excel standards.
• Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
• Audit and balance cash drawers daily.
• Properly input and update prospective and current member information into tablets and point of sale.
• Ensure members adhere to the company’s policies and guidelines and address any infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of member service.
• Stock retail and janitorial items for the following shift.
• Understand and adhere to company standards and help resolve any day-to day member issues.
• Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
• Stay up to date on all required certifications and training courses.
• Participate in team meetings.
• Communicate with, promote, tour, and assist prospects and potential members.
• Assist the GM and AM with club membership promotions, training, and implementation of any operational strategies.
• Ensure the club complies with all state and federal laws and insurance requirements.
• Operate and assist applicable members with the use of equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to.
• Assist GM and represent our company at community events and other outreach activities.

Skills

Great communication

Team orientation

Critical thinking

Microsoft Office proficiency

Confidential information handling

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Excel Fitness is seeking a Member Services Rep for evening on-site shifts in Raleigh, NC. You will manage front desk duties, assist members, and support club operations to uphold high standards.

Responsibilities include maintaining cleanliness, using the Planet Fitness app, auditing cash drawers, and promoting memberships. CPR/AED certification is required before working alone; position supports both full-time and part-time schedules.