Member Experience Specialist

Excel Fitness; Smithfield (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Excel Fitness in Smithfield, NC is seeking a dedicated Team Player to help maintain a welcoming club environment. You will assist members, monitor cleanliness, operate front desk duties, and support management with promotions and day-to-day operations.

The role requires 18+, a high school diploma, CPR/AED certification, and strong communication. You will use Microsoft Office and the Planet Fitness app, handle cash drawers, and ensure safety and policy adherence while delivering excellent member

Qualifications

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• CPR Certification and AED Certification are required before working alone. Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of their employment.
• Must be comfortable standing for long periods of time.
• Great communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Proficient ability in Microsoft Office and using a computer.
• Must have the ability to handle sensitive and confidential information.
• Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and hold up to Excel standards.
• Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
• Audit and balance cash drawers daily.
• Properly input and update prospective and current member information into tablets and point of sale.
• Ensure members adhere to the company’s policies and guidelines and address any infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of member service.
• Stock retail and janitorial items for the following shift.
• Understand and adhere to company standards and help resolve any day-to-day member issues.
• Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
• Stay up to date on all required certifications and training courses.
• Participate in team meetings.
• Communicate with, promote, tour, and assist prospects and potential members.
• Assist the GM and AM with club membership promotions, training, and implementation of any operational strategies.
• Ensure the club complies with all state and federal laws and insurance requirements.
• Operate and assist applicable members with the use of equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to.
• Assist GM and represent our company at community events and other outreach activities.

Skills

Communication skills

Team orientation

Critical thinking

MS Office / Computer skills

Stand for long periods

Confidential information handling

Planet Fitness brand familiarity

Education

High School Diploma or equivalent

Job description

Excel Fitness in Smithfield, NC is seeking a dedicated Team Player to help maintain a welcoming club environment. You will assist members, monitor cleanliness, operate front desk duties, and support management with promotions and day-to-day operations.

The role requires 18+, a high school diploma, CPR/AED certification, and strong communication. You will use Microsoft Office and the Planet Fitness app, handle cash drawers, and ensure safety and policy adherence while delivering excellent member