Member Support Expert

Excel Fitness; Durham, Northern (NC, KY); Hybrid; USD 18,000 - 25,000; Full time

Benefits offered by this job

Planet Fitness membership

On-site gym

Job summary

Excel Fitness in Durham, NC is seeking a full-time Member Support Center associate to handle inbound calls and provide excellent customer service to Planet Fitness members and staff. This in-office role requires a high school diploma and is not remote. Training is provided, with a 2-week paid program starting May 18th, Mon-Fri, 10am-7pm EST.

Shifts run Tue-Sat or Thu-Mon, 1pm–10pm. Perks include a free Planet Fitness Black Card membership, on-site gym, health/dental/vision benefits, PTO, and up

Qualifications

• Previous call center or customer service experience is recommended.
• Bilingual is a plus.
• Must have high school diploma and be at least 18 years old.

Responsibilities

• Handle inbound phone calls from current and prospective members and club staff.
• Answer questions/concerns regarding the Planet Fitness brand while delivering strong customer service.
• Maintain department inboxes and monitor call volume as needed.

Skills

Call center experience

Customer service

Bilingual

Inbound calls

Education

High School diploma or equivalent

Job description

Description

Position Type: Full Time position
Department: Member Support Center (Call Center)
Compensation: $15.00 per hour

Available Shifts (Tues - Sat) (Thurs-Mon), Full Time Only):

Tuesday - Saturday 1pm to 10pm
Thursday-Monday 1pm to 10pm

*This is an in-office position, not a remote position*

Applicants selected for this position must be able to attend our 2-week paid training class from 10am-7pm Est Monday through Friday beginning on Monday, May 18th.

Day in the life:
After completing a two-week paid training, you’ll begin handling inbound phone calls, answering questions/concerns from current and future members as well as club staff regarding the Planet Fitness brand while delivering +1 customer service. In addition, you’ll help maintain department inboxes and monitor call volume as needed.

Who are we looking for?

Previous call center or customer service experience is recommended, bilingual is a plus! Must have high school diploma and be at least 18 years old.

Perks of Joining Our Team:

• Free Planet Fitness Black Card membership
• On-site gym with massage chairs
• Health/Dental/Vision benefits for Full Time employees
• PTO plan for Full Time employees
• up to 40 hours of Personal Time for full and part time employees

Position Type/Expected Hours of Work:
This is a nonexempt position. A nonexempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. The anticipated work schedule for this position will be set during normal Call Center hours of operation and determined by business need. Full-Time employees are ones that regularly work at least 30 hours per week.

EEO Statement:
Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.