Member Experience Specialist — Gym Desk & Support

HFP Copperfield, LLC; Copperfield (TX); On-site; USD 28,654,000 - 35,267,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) plan after 12 months

Free PF Black Card gym membership

Growth opportunities

Job summary

Planet Fitness is seeking a Member Service Representative to greet members, handle inquiries, and support a high-energy club environment. The role emphasizes strong customer service, prompt responses, and accurate information delivery within a fast-paced setting.

Training and growth opportunities are provided, with a focus on teamwork and member satisfaction. Hourly pay starts at $10/hr, with full-time benefits including health coverage, 401(k) eligibility after 12 months, and free PF Black Card

Qualifications

• Superior customer service skills with 6–12 months of face-to-face experience preferred.
• Self-starter who takes initiative with minimal direction.
• Punctual and dependable with a solid work ethic.

Responsibilities

• Greet members/guests with confidence, energy, and professionalism.
• Respond promptly to member needs with accurate information in a fast-paced retail setting.
• Answer phones promptly and courteously.
• Assist callers with knowledgeable information during inquiries.
• Resolve customer concerns using strong communication and problem-solving skills.
• Conduct member calls and tours to assess membership needs.
• Process retail transactions accurately and drive sales goals.
• Regularly clean and sanitize the club and equipment.

Skills

Customer service

Face-to-face service

Basic computer skills

Multitasking

Job description

Planet Fitness is seeking a Member Service Representative to greet members, handle inquiries, and support a high-energy club environment. The role emphasizes strong customer service, prompt responses, and accurate information delivery within a fast-paced setting.

Training and growth opportunities are provided, with a focus on teamwork and member satisfaction. Hourly pay starts at $10/hr, with full-time benefits including health coverage, 401(k) eligibility after 12 months, and free PF Black Card