Member Support Specialist I — Remote Work Eligible

Tinker Federal Credit Union; Oklahoma City (OK); Hybrid; USD 19,000 - 26,000; Full time

Job summary

Tinker Federal Credit Union is seeking a dedicated Member Support Specialist I in Oklahoma City. You will be the first point of contact for members, handling 80-100+ calls daily, assisting with a range of financial needs and guiding them through digital banking tools.

The role requires empathy and a customer-first attitude. After training (up to 6 months), there is potential to work fully remote if performance targets are met, with in-person meetings as needed.

Qualifications

• High school diploma or equivalent required.
• Credit union or banking call center experience preferred.
• Complete communications and regulations training.
• Basic math skills and knowledge of federal/state financial regulations.
• Ability to use a TDD (telephone device for the hearing-impaired).

Responsibilities

• Assist members via phone and digital channels with non-cash transactions and account support.
• Guide members through digital banking tools and promote self-service options.

Skills

Empathy & customer service

Phone support

Digital banking navigation

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Tinker Federal Credit Union is seeking a dedicated Member Support Specialist I in Oklahoma City. You will be the first point of contact for members, handling 80-100+ calls daily, assisting with a range of financial needs and guiding them through digital banking tools.

The role requires empathy and a customer-first attitude. After training (up to 6 months), there is potential to work fully remote if performance targets are met, with in-person meetings as needed.