Member Support Specialist I

Tinker Federal Credit Union; Oregon; Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Smart casual dress code

Professional development

Job summary

Tinker Federal Credit Union's Member Support Specialist I role is a frontline position joining a team dedicated to member service excellence. You'll assist members by phone and digital channels with account support and non-cash transactions, guiding use of digital banking tools and self-service options.

With 2+ years of experience and a high school diploma, you will contribute to resolving issues, while adhering to regulatory requirements.

Qualifications

• High school diploma or equivalent required.
• At least 2 years of related experience.
• Credit union or banking call center experience preferred.
• Bilingual English/Spanish candidates are strongly encouraged to apply!

Responsibilities

• Assist members via phone and digital channels with non-cash transactions and account support.
• Provide accurate information about TFCU products and services.
• Guide members through digital banking tools and promote self-service options.
• Collaborate with supervisors to resolve complex or unique member issues.

Skills

Customer service

Call center experience

Bilingual English/Spanish

Digital banking tools

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

At TFCU, we welcome people of all backgrounds. We know that embracing a diverse team makes us a stronger and better organization. Here you can expect a professional workplace where all employees have the opportunity to feel seen, respected, valued and heard. Tinker Federal Credit Union's Member Service Center has an immediate opening for a full-time Member Support Specialist I! This is an exciting opportunity to join one of the nation's leading credit unions! We offer competitive pay, a robust benefits package, a 'smart casual dress code' and much more! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU!

What You'll Do:

• Assist members via phone and digital channels with non-cash transactions and account support
• Provide accurate information about TFCU products and services
• Guide members through digital banking tools and promote self-service options
• Collaborate with supervisors to resolve complex or unique member issues

Schedule & Work Hours:

Department hours: 7:00 AM - 7:00 PM (Monday-Friday) and 8:00 AM - 12:00 PM (Saturday)

You will work an 8-hour shift with a 1-hour lunch and a 15-minute break

Potential weekday shifts include: 8:30 AM-5:30 PM, 9:00 AM-6:00 PM, 9:30 AM-6:30 PM, 10:00 AM-7:00 PM

Final schedule will be determined at time of hire based on departmental needs and your availability

You will also be required to work a 4-hour shift every other Saturday from 8:00 AM-12:00 PM.

Salary:

• Starting at $22.20/hour
• Final rate based on experience and internal equity
• This is a non-exempt (hourly) position

Education/Experience:

• High school diploma or equivalent required
• At least 2 years of related experience
• Credit union or banking call center experience preferred
• Bilingual English/Spanish candidates are strongly encouraged to apply!

Remote Work Opportunities:

• After completing training, which may take up to 6 months depending on your experience and learning style, you'll have the opportunity to work fully remote, as long as performance metrics are met.
• You must reside in Oklahoma to be eligible for remote work and to attend occasional in-person departmental meetings.
• All necessary computer equipment will be provided to support your remote work setup.

Certificates, Licenses, Registrations:

• Incumbent Bonding required by TFCU's chosen authority.
• Complete communications and regulations training.

Keys to Success:

• A passion for providing courteous, professional service in a call center environment.
• Strong communication and problem-solving skills.
• Critical thinking and the ability to resolve account issues independently.
• Comfort with digital tools, Microsoft Office, and basic office equipment.
• Basic math skills and knowledge of federal/state financial regulations.
• Ability to use a TDD (telephone device for the hearing-impaired).

Tinker Federal Credit Union is an Equal Opportunity Employer and is committed to providing an environment free of harassment and discrimination. We celebrate the unique differences of our employees, and welcome people of all backgrounds. We do not discriminate on the basis of race, religion, color, national origin, sex, age, marital status veteran status, disability status, pregnancy status, parental status, political affiliation, or any other status protected by law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Talent Acquisition at .