Member Support Specialist I — Remote Potential (Bilingual)

Tinker Federal Credit Union; Oklahoma City (OK); Remote; USD 25,000 - 36,000; Full time

Job summary

Tinker Federal Credit Union’s Member Service Center has an immediate opening for a full-time Member Support Specialist I. This role is the first point of contact for members, handling 80–100+ calls per day to assist with a wide range of financial needs.

You will provide accurate information about TFCU products, guide members through digital banking tools, and work with supervisors to resolve complex issues.

Qualifications

• High school diploma or equivalent required.
• At least 2 years of related experience.
• Credit union or banking call center experience preferred.
• Bilingual English/Spanish candidates are strongly encouraged to apply!

Responsibilities

• Handle 80–100+ calls per day to assist with a wide range of financial needs.
• Provide accurate information about TFCU products and services.
• Guide members through digital banking tools and promote self-service options.
• Collaborate with supervisors to resolve complex or unique member issues.

Skills

Empathy

Communication skills

Problem solving

Digital tools

Microsoft Office

Education

High school diploma or equivalent

Tools

Digital banking tools

Job description

Tinker Federal Credit Union’s Member Service Center has an immediate opening for a full-time Member Support Specialist I. This role is the first point of contact for members, handling 80–100+ calls per day to assist with a wide range of financial needs.

You will provide accurate information about TFCU products, guide members through digital banking tools, and work with supervisors to resolve complex issues.