Member Service Associate I — Remote/Onsite Support

JSC Federal Credit Union; Texas; Hybrid; USD 36,000 - 42,000; Full time

Job summary

JSC Federal Credit Union is seeking a friendly Member Service Representative I to support the Contact Center by addressing inquiries and resolving complaints. You will handle member interactions via phone, email, and chat, while maintaining records and delivering a positive experience.

The role requires strong customer service, communication, and problem-solving skills, with on-site and remote work options as business needs permit in a dynamic credit union environment.

Qualifications

• High School Diploma or equivalent.
• Minimum two (2) years in a high-volume call center environment.
• Two (2) years of college-level education preferred.
• Need to be able to work onsite and remotely based on business needs.
• Bilingual preferred.

Responsibilities

• Interact with members by addressing inquiries and resolving complaints.
• Provide support via telephone, email, or online chat.
• Escalate complex issues to specialized teams or leadership.
• Maintain customer accounts and records of interactions.
• Educate members on digital banking solutions and offerings.
• Complete mandatory compliance testing by deadline.
• Assist in training new team members when required.

Skills

Customer service

Communication

Microsoft Office

Telephone support

Adaptability

Education

High School Diploma

Two years college

Tools

Microsoft Teams

Zoom Video Communications

Job description

JSC Federal Credit Union is seeking a friendly Member Service Representative I to support the Contact Center by addressing inquiries and resolving complaints. You will handle member interactions via phone, email, and chat, while maintaining records and delivering a positive experience.

The role requires strong customer service, communication, and problem-solving skills, with on-site and remote work options as business needs permit in a dynamic credit union environment.