Member Support Specialist I

Tinker Federal Credit Union; Oklahoma City (OK); Remote; USD 25,000 - 36,000; Full time

Job summary

Tinker Federal Credit Union’s Member Service Center has an immediate opening for a full-time Member Support Specialist I. This role is the first point of contact for members, handling 80–100+ calls per day to assist with a wide range of financial needs.

You will provide accurate information about TFCU products, guide members through digital banking tools, and work with supervisors to resolve complex issues.

Qualifications

• High school diploma or equivalent required.
• At least 2 years of related experience.
• Credit union or banking call center experience preferred.
• Bilingual English/Spanish candidates are strongly encouraged to apply!

Responsibilities

• Handle 80–100+ calls per day to assist with a wide range of financial needs.
• Provide accurate information about TFCU products and services.
• Guide members through digital banking tools and promote self-service options.
• Collaborate with supervisors to resolve complex or unique member issues.

Skills

Empathy

Communication skills

Problem solving

Digital tools

Microsoft Office

Education

High school diploma or equivalent

Tools

Digital banking tools

Job description

Tinker Federal Credit Union’s Member Service Center has an immediate opening for a full-time Member Support Specialist I! This is an exciting opportunity to join one of the nation's leading credit unions! We offer competitive pay, a robust benefits package, a a “smart casual dress code” and much more! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU!

What You’ll Do:

As a Member Support Specialist I, you’ll be the first point of contact for our members - handling 80–100+ calls per day to assist with a wide range of financial needs. This is a high-volume, high-energy role that requires empathy, focus, and a passion for helping people.

You will:

• Assistmembers via phone and digital channels with non-cash transactions and account support
• Provideaccurateinformation about TFCU products and services
• Guide members through digital banking tools and promote self-service options
• Collaborate with supervisors to resolve complex or unique member issues

Schedule & Work Hours:

• Department hours: 7:00 AM – 7:00 PM (Monday–Friday) and 8:00 AM – 12:00 PM (Saturday)
• You’llwork an8-hour shiftwith a 1-hour lunch and a 15-minute break
• Potential weekday shifts include:
  8:30 AM–5:30 PM, 9:00 AM–6:00 PM, 9:30 AM–6:30 PM,10:00 AM–7:00 PM
  • Final schedule will be determined at time of hire based on departmental needs and your availability
• You’ll also be required to work a 4-hour shift every other Saturday from 8:00 AM–12:00 PM.

Salary:

• Starting at $22.20/hour
• Final rate based on experience and internal equity
• This is a non-exempt (hourly) position

Education/Experience:

• High school diploma or equivalent required
• At least2 years of related experience
• Credit union or banking call center experience preferred
• Bilingual English/Spanish candidates are strongly encouraged to apply!

Remote Work Opportunities:

• After completing training, which may take up to 6 months depending on your experience and learning style, you’ll have the opportunity to work fully remote, as long as performance metrics are met.
• You mustresideinOklahomato be eligible for remote work and to attend occasional in-person departmental meetings.
• All necessary computer equipment will be provided to support your remote work setup.

Certificates, Licenses, Registrations:

• Incumbent Bonding required by TFCU’s chosen authority.
• Complete communications and regulations training.

Keys to Success:

• A passion for providing courteous, professional service in a call center environment
• Strong communicationand problem-solving skills
• Critical thinking and the ability to resolve account issues independently
• Comfort with digital tools, Microsoft Office, and basic office equipment
• Basic math skills and knowledge of federal/state financial regulations
• Ability to use a TDD (telephone device for the hearing-impaired)

Ready to join a team that makes a difference every day?