Branch Operations Assistant

Tinker Federal Credit Union; Oklahoma City (OK); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Robust benefits package

Smart casual dress code

Job summary

Tinker Federal Credit Union’s Tri City branch is currently hiring a Branch Operations Assistant to deliver exceptional member service and support branch operations. The role involves helping members with products and services, processing basic transactions, and maintaining a professional image for the credit union.

The position is non-exempt with a starting rate of $20.00 per hour. Schedule is roughly Monday–Friday 8:30 AM–5:30 PM with rotating Saturdays 8:30 AM–12:30 PM, offering competitive

Qualifications

• High school diploma or equivalent required.
• One year of related work experience preferred.
• Financial institution experience preferred.

Responsibilities

• Provide high-quality member service consistently.
• Support credit union sales efforts and perform basic transactions for members.
• Consult with members to match products and services to their needs.
• Represent the credit union positively when receiving visitors and guests.
• Handle branch tasks such as answering phones, processing mail, and safe deposit duties.
• Maintain confidentiality and follow established security procedures for member information.

Skills

Customer service

Teamwork

Organizational skills

Privacy procedures

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Tinker Federal Credit Union’s Tri City branch has an immediate opening for a Branch Operations Assistant! This is an exciting opportunity to join one of the nation's leading credit unions! We offer competitive pay, a robust benefits package, a “smart casual dress code” and much more! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU!

As aBranch Operations Assistant, you will be responsible for the following:

• Consistently providing an atmosphere of high-quality member service
• Supporting credit union sales efforts and performing basic transactions for members with regard to products and services
• Consulting with members and providing solutions to match their needs
• Projecting a positive image as representative for the credit union in receiving visitors and guests
• Completing various tasks within the branch including but not limited to; answering phones, processing mail, and working as a safe deposit representative
• Ensuring all information and transactions regarding credit union members are kept confidential and ensuring established security procedures are followed

Salary Range:

This is a non-exempt position. The starting hourly rate is $20.00 per hour; however, actual placement within the range will be determined individually based on your experience relative to organizational needs and internal salary equity.

Schedule:

Approximately Monday-Friday 8:30 AM - 5:30 PM, rotating Saturdays 8:30 AM - 12:30 PM

Education/Experience:

You must havea high school diploma or equivalentand one-year applicable work experience in a related position is preferred. Financial institution experience preferred.

Certificates, Licenses, Registrations:

• Incumbent Bonding REQUIRED by TFCU’s chosen authority
• TFCU University certification required and completed

Keys to success:

In order to be successful as aBranch Operations Assistant, you must possess these qualifications:

• A passion for helping customers and working with a cohesive team to accomplish excellent customer service.
• Flexibility to learn and perform different functions of the role including cross-training into other areas as well.
• Ability to work on multiple tasks and stay organized.
• Knowledge of policies and procedures.
• Knowledge of TFCU products and services.
• Knowledge of privacy procedures, confidentiality guidelines and cash handling standards.
• Ability to use and maintain basic, fundamental office equipment.
• Basic computer skills and preferably experience with Microsoft Office.