Part-Time Interactive Teller Machine (ITM) Teller

Tinker Federal Credit Union; Oklahoma City (OK); Hybrid; USD 23,000 - 32,000; Part time

Benefits offered by this job

Remote/Hybrid work after training

Job summary

Tinker Federal Credit Union’s Interactive Teller Machine (ITM) Services department has an immediate opening for a part-time ITM Teller. This role offers competitive pay, a robust benefits package, a smart casual dress code, and opportunities for professional development and growth through training and continued education.

As an ITM Teller you will work and grow at one of the nation’s leading credit unions, delivering services through virtual channels, assisting members, and promoting products

Qualifications

• High school diploma or equivalent required; 1 year of related work experience preferred.
• Bilingual English/Spanish candidates are strongly encouraged to apply.

Responsibilities

• Provide a wide variety of TFCU services to members through virtual channels.
• Promote credit union products and services using various delivery methods.
• Assist members by offering guidance on services and current promotions.
• Greet and assist members as the face of the credit union while following procedures.
• Deliver high-quality service through video conferencing and support remote account transactions.

Skills

Video conferencing

Customer service

Multitasking

Communication

Adaptability

Education

High school diploma or equivalent

Tools

Symitar

NCR/Enterprise systems

Reg CC

Reg DD

Reg J

Deluxe

MoneyGram

InfoImage

Co-Op locator

Synergy

QuickAssist

Reg E Monetary Instrument log

Job description

Tinker Federal Credit Union’s Interactive Teller Machine (ITM) Services department has an immediate opening for a part-time ITM Teller! This is an exciting opportunity to of the nation's leading credit unions! We offer competitive pay, a robust benefits package, a “smart casual dress code” and much more! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU!

Key Responsibilities

As an ITM Teller, you will:

• Providing a wide variety of TFCU Services to members through virtual channels.
• Promote credit union products and services using various delivery methods.
• Assist new and existing members by offering guidance on credit union services and current promotions.
• Serve as the face of the credit union, greeting and assisting members while following standard operating procedures.
• Delivering high-quality service through video conferencing and support members with basic account transactions remotely.

Salary Range

This is a non-exempt position. The starting hourly rate is $20.00 per hour; however, actual placement within the range will be determined individually based on your experience relative to organizational needs and internal salary equity.

Schedule

The part-time schedule is Monday through Friday, 2:00 PM–6:00 PM, and every Saturday from 8:00 AM–12:00 PM.

Qualifications

You must have a high school diploma or equivalent which is required and one-year of applicable work experience in a related position is preferred.

• Previous Teller/ITM Teller experience from a bank or credit union is preferred
• Bilingual English/Spanish candidates are strongly encouraged to apply!

Licensing & Certification

• Incumbent Bonding REQUIRED by TFCU’s chosen authority.
• TFCU University certification required and completed during training period.
• Complete and pass regulations training during training period.

Remote Work Opportunities:

• After completing training, which may take up to 3 months depending on your experience and learning style, you’ll have the opportunity to transition to a hybrid/remote schedule.
• All necessary computer equipment will be provided to support your remote work setup.

Keys to Success

To thrive in this role, you should demonstrate:

• Comfort with virtual communication, including video interaction.
• Strong communication skills and a collaborative mindset.
• Analytical thinking and proactive problem-solving abilities.
• Adaptability and initiative to handle a variety of member needs and situations.
• Flexibility with scheduling, including rotating Saturday availability.
• Working knowledge of credit union policies, procedures, products, and services.
• Ability to multitask in a fast-paced, virtual member service environment.
• Knowledge of federal and state regulations, privacy/confidentiality guidelines, and cash handling procedures.
• Symitar navigation, NCR/Enterprise systems, Reg CC, Reg DD, Reg J, Deluxe, Home Branch Messaging, MoneyGram, InfoImage, Co-Op locator, Synergy, QuickAssist, and Reg E Monetary Instrument log.