Branch Operations Assistant

Tinker Federal Credit Union; Midwest City (OK); On-site; USD 23,000 - 32,000; Full time

Job summary

Tinker Federal Credit Union’s Midwest City branch is hiring a Branch Operations Assistant. You will deliver top-tier member service, process basic transactions, and assist sales efforts while representing the credit union professionally to guests.

The role emphasizes privacy, confidentiality, and accuracy in day-to-day branch operations, with a focus on teamwork and cross-training across functions.

Qualifications

• High school diploma or equivalent; one year related experience preferred.
• Financial institution experience preferred.

Responsibilities

• Provide high-quality member service.
• Support credit union sales efforts and perform basic transactions for members with regard to products and services.
• Consult with members and provide solutions to match their needs.
• Project a positive image as the representative for the credit union to visitors and guests.
• Complete various branch tasks including answering phones, processing mail, and safe deposit duties.
• Ensure all member information and transactions are kept confidential and security procedures are followed.

Skills

Customer service

Cross-training

Multitasking

Privacy awareness

Office equipment

Education

High School Diploma or equivalent

1 year related work experience (preferred)

Financial institution experience preferred

Tools

Microsoft Office

Job description

Tinker Federal Credit Union’s Midwest City branch has an immediate opening for a Branch Operations Assistant! This is an exciting opportunity to join one of the nation's leading credit unions! We offer competitive pay, a robust benefits package, a \"smart casual dress code\" and much more! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU!

As a Branch Operations Assistant, you will be responsible for the following:

• Consistently providing an atmosphere of high-quality member service
• Supporting credit union sales efforts and performing basic transactions for members with regard to products and services
• Consulting with members and providing solutions to match their needs
• Projecting a positive image as representative for the credit union in receiving visitors and guests
• Completing various tasks within the branch including but not limited to; answering phones, processing mail, and working as a safe deposit representative
• Ensuring all information and transactions regarding credit union members are kept confidential and ensuring established security procedures are followed

Salary Range

This is a non-exempt position. The starting hourly rate is $20.00 per hour; however, actual placement within the range will be determined individually based on your experience relative to organizational needs and internal salary equity.

Schedule

Approximately Monday-Friday 8:30 AM - 5:30 PM, rotating Saturdays 8:30 AM - 12:30 PM

Education/Experience

You must havea high school diploma or equivalentand one-year applicable work experience in a related position is preferred. Financial institution experience preferred.

Certificates, Licenses, Registrations

• Incumbent Bonding REQUIRED by TFCU’s chosen authority
• TFCU University certification required and completed

Keys to success

In order to be successful as a Branch Operations Assistant, you must possess these qualifications:

• A passion for helping customers and working with a cohesive team to accomplish excellent customer service.
• Flexibility to learn and perform different functions of the role including cross-training into other areas as well.
• Ability to work on multiple tasks and stay organized.
• Knowledge of policies and procedures.
• Knowledge of TFCU products and services.
• Knowledge of privacy procedures, confidentiality guidelines and cash handling standards.
• Ability to use and maintain basic, fundamental office equipment.
• Basic computer skills and preferably experience with Microsoft Office.