Member Support Specialist - Credit Union Call Center

FiStaff; Lake Jackson (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Career advancement

Team-oriented environment

Training & development

Job summary

FiStaff is seeking a Call Center Representative in Houston, TX to support members with banking needs and financial services. This full-time role emphasizes excellent customer service, problem solving, and a sales-minded approach while handling payments, inquiries, and account support.

Ideal candidates have call center or service experience, clear communication, and the ability to multitask in a fast-paced environment. Bilingual Spanish is a plus.

Qualifications

• Experience in a call center or customer service role.
• Ability to explain financial concepts clearly to members.
• Strong communication and organizational skills.

Responsibilities

• Handle 40–80 inbound calls daily delivering customer service and account support.
• Assist members with payments, balance transfers, inquiries, and transactions.
• Explain account details, loan information, and financial products clearly.
• Identify member needs and recommend relevant financial services.
• Resolve issues, research history, and process stop payments or corrections.
• Support card services, direct deposits, and account setup.
• Maintain accurate documentation and ensure policy compliance.
• Collaborate with team while managing call volume efficiently.

Skills

Call center experience

Customer service

Effective communication

Multitasking

Bilingual Spanish

Education

High school diploma or GED

College degree preferred

Tools

CRM systems

Job description

FiStaff is seeking a Call Center Representative in Houston, TX to support members with banking needs and financial services. This full-time role emphasizes excellent customer service, problem solving, and a sales-minded approach while handling payments, inquiries, and account support.

Ideal candidates have call center or service experience, clear communication, and the ability to multitask in a fast-paced environment. Bilingual Spanish is a plus.