Credit Union Contact Center Representative

FiStaff; Lake Jackson (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Career advancement

Team-oriented environment

Training & development

Job summary

FiStaff is seeking a Call Center Representative in Houston, TX to support members with banking needs and financial services. This full-time role emphasizes excellent customer service, problem solving, and a sales-minded approach while handling payments, inquiries, and account support.

Ideal candidates have call center or service experience, clear communication, and the ability to multitask in a fast-paced environment. Bilingual Spanish is a plus.

Qualifications

• Experience in a call center or customer service role.
• Ability to explain financial concepts clearly to members.
• Strong communication and organizational skills.

Responsibilities

• Handle 40–80 inbound calls daily delivering customer service and account support.
• Assist members with payments, balance transfers, inquiries, and transactions.
• Explain account details, loan information, and financial products clearly.
• Identify member needs and recommend relevant financial services.
• Resolve issues, research history, and process stop payments or corrections.
• Support card services, direct deposits, and account setup.
• Maintain accurate documentation and ensure policy compliance.
• Collaborate with team while managing call volume efficiently.

Skills

Call center experience

Customer service

Effective communication

Multitasking

Bilingual Spanish

Education

High school diploma or GED

College degree preferred

Tools

CRM systems

Job description

Take the Next Step in Your Career With Us! Are you passionate about helping people and solving problems in a fast-paced environment? We’re hiring a Call Center Representative to join a dynamic financial services team where your customer service skills and sales mindset can truly shine. In this role, you’ll assist members with their financial needs, provide expert guidance, and deliver top-tier service—all while building valuable career experience in the banking and customer support industry.

Credit Union Call Center Representative Houston, TX | Full-time | Financial Services / Customer Support

Why Work With Us:

• Competitive pay with opportunities for advancement in financial services careers
• Supportive, team-oriented environment focused on professional growth
• Hands-on training, ongoing learning, and skill development programs

What You’ll Do:

• Handle 40–80 inbound calls daily, delivering exceptional customer service and accurate account support
• Assist members with payments, balance transfers, account inquiries, and transaction processing
• Provide clear explanations of account details, loan information, and financial products
• Identify member needs and recommend relevant financial services, including loans and account options
• Resolve account issues, research history, and process requests such as stop payments or corrections
• Support card services, direct deposits, automatic transfers, and account setup
• Maintain accurate documentation and ensure compliance with policies and procedures
• Collaborate with team members while managing call volume efficiently and professionally

What We’re Looking For:

• High school diploma or GED required (college degree a plus)
• Previous call center or customer service experience preferred
• Strong communication skills with the ability to explain financial concepts clearly
• Ability to multitask and stay organized in a fast-paced environment
• Problem-solving mindset with attention to detail and accuracy
• Comfortable working a flexible schedule, including rotating Saturdays
• Proficiency with computers and customer management systems
• Bilingual Spanish skills are a plus

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Note: We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.