Member Services Specialist — Call Center

Houston Federal Credit Union; Sugar Land (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Houston Federal Credit Union is looking for a Full-Time Employee in Sugar Land, Texas, to assist members with their inquiries across various communication channels, including phone and email.

The ideal candidate will have strong interpersonal skills, the ability to maintain member accounts, and a commitment to providing excellent service. Qualifications include a high school education and related experience.

Qualifications

• One to three years of similar or related experience.
• Work involves personal contact for conflict resolution and relationship building.

Responsibilities

• Assist members with telephone, fax, email, and internet requests.
• Provide professional service to members and potential members.
• Maintain member account information on the computer system.

Skills

Good listening and telephone skills

Conflict resolution

Building relationships

Education

High school education or GED

Job description

Houston Federal Credit Union is looking for a Full-Time Employee in Sugar Land, Texas, to assist members with their inquiries across various communication channels, including phone and email.

The ideal candidate will have strong interpersonal skills, the ability to maintain member accounts, and a commitment to providing excellent service. Qualifications include a high school education and related experience.