Member Service Specialist / Call Center

Park City Credit Union; Merrill (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

Park City Credit Union is seeking a Member Service Specialist to join our Call Center. You will assist members with personal financial needs via phone, email, and texting, while promoting our financial products and services.

Maintain high service standards and adherence to credit union policies. Required: 1 year of call center and sales experience; ability to multi-task in a fast-paced setting; strong communication and problem-solving skills.

Qualifications

• 1 year of call center and sales experience required.
• Ability to multi-task and prioritize in a fast-paced environment.
• Provide excellent member service over phone, email and texting.

Responsibilities

• Assist members with personal financial needs over the phone.
• Promote and educate members on Park City Credit Union products and services.
• Research and resolve member questions and inquiries; log attempts promptly.

Skills

Call center experience

Sales experience

Customer service

Tools

CRM systems

Job description

Description

Join the Member Service Specialists Team in our Call Center, and take your journey to new heights!

The primary focus of this position is to assist our members with their personal financial needs over the phone, including emailing and texting platforms, while promoting and educating members on our financial products and services. Must maintain corporate professional standard levels while interacting with our members, and providing a high degree of accurate services in accordance with our credit union policies and procedures.

Experience to promote Credit Union products and services to meet members needs, logging attempts appropriately and in a timely manner. Will be responsible for researching and solving member questions and/or inquiries. Maintain good member relations by effectively listening, empathizing and communicating answers to our members questions. This includes follow up calls to ensure satisfaction.

Requirements

One-year of call center and sales experience required; experience within a financial institution is preferred. Ability to multi-task and prioritize work in a fast paced work environment; be self motivated and reliable to complete assigned tasks; and provide excellent member service over the phone, email and texting.